Erica Schumacher

Quality Assurance Supervisor

Plaspros Inc.

10.2007 - Current

Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
Led regular meetings with staff to review performance metrics, address any concerns or challenges, and provide updates on organizational initiatives related to quality assurance.
Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
Responsible for all Quality related CAR, RMA, CRM
Handled all in-house Calibration
PPAP Submissions
Sampling and FAI's
Built all Inspection Set-ups to Customer Satisfaction
Incoming Inspection
Final Inspection
Responsible for Production counts on Shop Floor
Boosted customer satisfaction by promptly addressing concerns, investigating root causes, and implementing corrective actions.
Championed a culture of quality awareness, fostering employee engagement in maintaining high standards across all operations.
Reduced defect rates through meticulous inspection and proactive identification of potential issues.
Used IQMS to maintain database of test reports and calibration records.
Educated employees on specific QA standards and confirmed maintenance of standards.
Reported production malfunctions to managers and production supervisors.
Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
Established and tracked quality department goals and objectives.