Stacie Pilat Jacobson
McHenry,Illinois
Summary
Dynamic and detail-oriented professional with a strong work ethic, experienced in machinery operation and an experienced medical receptionist. Proven ability to enhance operational efficiency and customer satisfaction through effective communication and strategic planning. Skilled in inventory management and staff training, consistently achieving performance goals while fostering a collaborative team environment. I have worked many different jobs but I have always went above and beyond for each employer, I am quick learner and a dedicated worker . I do have a gap in my work history for a few years but that was due to the birth of my daughter, I became a stay at home mom, now I am ready to jump back into work.
Overview
10
10
years of professional experience
Work History
Machine Operator
Plaspros
06.2022 - 09.2022
- Operated and monitored production machinery to ensure consistent output quality.
- Conducted routine maintenance on equipment to minimize downtime and maintain performance.
- Assisted in troubleshooting mechanical issues, enhancing operational efficiency.
- Loaded raw materials into machines, ensuring proper setup for production runs.
- Followed safety protocols to maintain a secure working environment for all team members.
- Collaborated with team members to streamline workflows and improve production speed.
- Documented daily production activities and reported discrepancies to supervisors for resolution.
- Operated machinery to assemble products efficiently and accurately.
- Monitored production processes to ensure adherence to safety standards.
Assembly Worker
Mathews Co
05.2022 - 07.2022
- Operated assembly line equipment to ensure efficient production flow.
- Assembled components according to specifications and quality standards.
- Conducted routine inspections to maintain product quality and safety compliance.
- Collaborated with team members to streamline assembly processes and reduce downtime.
- Maintained clean and organized work area to promote safety and efficiency.
- Monitored inventory levels of materials and reported shortages to supervisors.
- Followed standard operating procedures to minimize errors during assembly tasks.
- Followed detailed assembly instructions, processes, and procedures.
- Completed assigned tasks quickly to decrease production time.
- Exhibited strong multitasking abilities, successfully managing multiple assembly tasks simultaneously while maintaining focus on quality and productivity.
- Notified supervisor of issues with equipment or production.
- Expedited order fulfillment by organizing inventory effectively, ensuring swift access to required parts during the assembly process.
- Assembled parts correctly according to specifications, reducing quality issues.
- Followed safety protocols to maintain safe working environment.
- Monitored inventory, keeping necessary supplies on hand.
- Recognized and reported defective material and equipment to shift supervisor.
Chiropractic Assistant
Algonquin Chiropractic Center
02.2022 - 06.2022
- Assisted patients with check-in and scheduling appointments, enhancing office efficiency.
- Managed patient records using electronic health record systems, ensuring accuracy and compliance.
- Supported chiropractors during treatments by preparing materials and maintaining a clean workspace.
- Educated patients on treatment plans and exercises, improving understanding of care processes.
- Coordinated patient follow-ups to ensure adherence to treatment schedules and enhance recovery outcomes.
- Maintained inventory of supplies, ensuring availability of necessary materials for daily operations.
- Provided front desk support by answering calls and addressing patient inquiries promptly and professionally.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
- Streamlined patient check-in and check-out processes, minimizing wait times and improving overall satisfaction.
- Managed patient appointments to ensure smooth clinic operations, reducing wait times and improving patient satisfaction.
- Maintained cleanliness and order in treatment and waiting areas, ensuring safe and inviting space for patients.
- Increased patient retention by following up on treatments and encouraging future appointments.
- Assisted with marketing efforts, leading to increase in new patient inquiries and appointments.
- Improved patient understanding and engagement with treatment plans by providing clear, empathetic explanations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Bartender
Three Queens
09.2021 - 02.2022
- Prepared and served a variety of cocktails, ensuring high-quality presentation and taste.
- Managed bar inventory, ordering supplies to maintain optimal stock levels.
- Provided exceptional customer service, addressing patron inquiries and preferences effectively.
- Maintained cleanliness and organization of the bar area in compliance with health standards.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Built relationships with vendors to manage orders and negotiate costs.
Sales Manager
McHenry Liquors
09.2020 - 02.2022
- Increased sales through effective team training and product knowledge enhancement.
- Developed targeted marketing strategies to drive customer engagement and loyalty.
- Analyzed sales data to identify trends and optimize inventory management processes.
- Collaborated with cross-functional teams to improve operational efficiency and customer service.
- Established strong relationships with suppliers, negotiating favorable terms for inventory procurement.
- Conducted regular performance reviews to motivate staff and enhance productivity levels.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted market research to identify new business opportunities and customer needs.
- Assisted in training and mentoring junior sales staff on best practices.
- Analyzed sales data to refine forecasts and improve inventory management processes.
- Managed client relationships, ensuring timely follow-ups and addressing concerns effectively.
- Completed store opening and closing procedures by counting drawers and managing security.
- Developed strong client relationships for repeat business and increased referrals.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Strengthened performance by applying excellent program and project leadership skills.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Generated sales report to help upper management make effective decisions and sales plans.
- Managed and developed sales team.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Managed daily operations, ensuring efficient inventory management and product availability.
- Supervised staff, providing training and support to enhance customer service skills.
- Monitored compliance with local liquor laws and regulations, maintaining store licensing integrity.
- Coordinated vendor relationships, negotiating terms for favorable stock pricing and delivery schedules.
- Oversaw cash handling procedures, ensuring accuracy in transactions and financial reporting systems.
- Established clear expectations for staff performance through well-defined job descriptions, performance metrics, and ongoing feedback.
- Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
- Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
- Oversaw cash handling procedures for accuracy, reducing discrepancies in daily reconciliations substantially over time.
- Managed inventory levels to ensure optimal product availability while minimizing loss due to spoilage or theft.
Patient Registrar
Centegra Hospital-McHenry
03.2015 - 07.2016
- Facilitated patient check-in processes, ensuring accurate collection of demographic and insurance information.
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
- Collaborated with clinical staff to verify insurance eligibility and obtain pre-authorizations.
- Maintained electronic health records with precision, ensuring compliance with HIPAA regulations.
- Assisted patients in understanding billing procedures and resolving inquiries effectively.
- Trained new registrars on system protocols and best practices for data entry accuracy.
- Provided exceptional customer service, addressing patient concerns with empathy and professionalism.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Collected and processed co-payments and out-of-pocket charges using [Software].
- Imaged and scanned patient and registration documentation into electronic patient records.
- Maintained a well-organized work environment, ensuring easy access to necessary documents and materials for efficient daily operations.
- Improved patient satisfaction by efficiently and accurately gathering necessary information during registration.
- Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Supported hospital revenue goals by accurately collecting co-payments and deductible amounts at the time of service.
- Assisted in improving departmental workflows with timely completion of daily tasks such as updating patient records and scheduling appointments.
- Ensured prompt resolution of discrepancies in patient accounts, working closely with billing specialists to address outstanding balances or payment issues.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Gathered demographic and insurance information to register patients for medical appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Assisted with medical coding and billing tasks.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Receptionist
The Mathers Clinic
01.2013 - 07.2014
- Managed front desk operations, ensuring efficient handling of incoming calls and visitor inquiries.
- Coordinated appointment scheduling, optimizing daily workflow for staff and clients.
- Maintained organized filing system, enhancing document retrieval processes for office efficiency.
- Assisted in training new reception staff on procedures and customer service protocols.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated insurance verification and patient registration processes to enhance service delivery.
- Oversaw daily office operations, ensuring compliance with healthcare regulations and policies.
- Developed improved patient communication protocols to increase satisfaction and reduce wait times.
- Streamlined administrative tasks, resulting in more efficient handling of patient inquiries and records management.
- Led initiatives for electronic filing system upgrades, enhancing data retrieval speed and accuracy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Improved accuracy of patient data with meticulous record-keeping.
- Supported positive patient experience by offering assistance with filling out health forms.
- Improved office ambiance, selecting music and reading materials for waiting area.
- Optimized appointment scheduling to maximize doctor availability.
- Managed patient appointments efficiently, reducing wait times significantly.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with medical coding and billing tasks.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Receptionist
Dynico Roofing
03.2013 - 11.2013
- Implemented electronic health record systems to streamline patient data management and improve accessibility.
- Maintained inventory of office supplies, ensuring availability for daily operations without interruption.
- Monitored incoming calls, directing them appropriately to minimize wait times and improve response rates.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
No Degree - Medical Assisting
First Institute
Crystal Lake, IL09-2013
High School Diploma -
McHenry West Campus
McHenry, IL05-2012
Skills
- Strong work ethic
- Good communication
- Attention to detail
- Machinery operation
- Customer service
- Money handling
- Staff training and development
- Staff supervision
- Sales strategies
- Staff management
- Financial management
- Customer relationship management (CRM)
- Retail operations
- Performance reviewing
- Strategic planning
- Task delegation
- Sales reporting
- Inventory management
- Customer relations
- Employee performance evaluation
- Records management
- Admissions support
- Verification and eligibility
- Electronic medical record software
- Insurance and coding specialist
- Multitasking Abilities
- Electronic health record specialist
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Reliability
- Time management
- Excellent communication
- HIPAA compliance
- Team collaboration
- Effective communication
- Organizational skills
Timeline
Machine Operator
Plaspros
06.2022 - 09.2022
Assembly Worker
Mathews Co
05.2022 - 07.2022
Chiropractic Assistant
Algonquin Chiropractic Center
02.2022 - 06.2022
Bartender
Three Queens
09.2021 - 02.2022
Sales Manager
McHenry Liquors
09.2020 - 02.2022
Patient Registrar
Centegra Hospital-McHenry
03.2015 - 07.2016
Receptionist
Dynico Roofing
03.2013 - 11.2013
Receptionist
The Mathers Clinic
01.2013 - 07.2014
No Degree - Medical Assisting
First Institute
High School Diploma -
McHenry West Campus