Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Erica Scott

Ogden,UT

Summary

Dynamic sales associate with a proven track record at Spencers, excelling in upselling and fostering customer loyalty. Leveraged excellent communication skills to resolve challenges and enhance customer experiences. Recognized for maintaining organized displays that drove sales and contributed to a visually appealing store environment.

Overview

2
2
years of professional experience

Work History

Sales Associate

Spencers
11.2024 - 01.2025
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Associate

Spirit
06.2024 - 11.2024
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Food Service Worker

Pretzelmaker
07.2023 - 12.2023
  • Kept front check out area clean and organized for efficient service.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Processed payments and returns with accuracy and efficiency.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Learned other teammates' work tasks to train as backup.

Education

Associate - Medical Billing And Coding

Virginia College
Savannah, GA
09.2013

Skills

  • Upselling
  • Retail loss prevention
  • Promotional support
  • Excellent communication skills

Timeline

Sales Associate

Spencers
11.2024 - 01.2025

Sales Associate

Spirit
06.2024 - 11.2024

Food Service Worker

Pretzelmaker
07.2023 - 12.2023

Associate - Medical Billing And Coding

Virginia College

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