ERICA S. DAVIS
STATE_US
Summary
Healthcare management professional with a Bachelor of Science in Healthcare Management, a 3.9 GPA, a minor in Business Administration, and eight years of leadership experience in the United States Navy. Experienced in operations management, logistics, compliance, records management, inventory accountability, data analysis, workforce supervision, and process improvement. Supervised up to 50 personnel while supporting operations serving more than 500 military members. Holds professional certifications in Business Intelligence, Cybersecurity, and Health Information Management & Data Analytics.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
3
3
Certification
Work History
Culinary Specialist Second Class (CS2/E5)
United States Navy
05.2015 - 07.2023
- USS Robert Smalls, Yokosuka Japan (2022–2023)
- Supported overseas operations through logistics coordination, inventory accountability, and administrative management.
- AMC Air Terminal, Naval Station Norfolk (2019–2022)
- Supervised personnel responsible for inventory accountability, records management, supply operations, and customer support functions.
- Conducted audits, inspections, and inventory reviews.
- Coordinated procurement, distribution, and tracking of mission essential supplies.
- USS Bataan (2017–2019)
- Managed logistics, inventory control, and administrative operations supporting readiness.
- Maintained financial records with zero discrepancies during inspections and audits.
- VFA-106, NAS Oceana (2016–2017)
- Supported squadron operations through inventory management, records administration, and logistical coordination.
- USS George H.W. Bush (2015–2016)
- Supported operational readiness through supply accountability, procurement activities, and records maintenance.
- 40+ Hours Per Week
Marketing Director and Public Relations
Chick-Fil-A Restaurant
Durham, NC
08.2013 - 05.2015
- Developed and implemented comprehensive marketing strategies to enhance brand visibility and customer engagement.
- Led cross-functional teams to execute promotional campaigns, ensuring alignment with corporate goals and objectives.
- Analyzed market trends and consumer behavior to inform strategic decision-making and optimize marketing efforts.
- Collaborated with local operators to create tailored marketing initiatives that drove sales growth in target demographics.
- Managed digital marketing channels, including social media, email campaigns, and website optimization for increased reach.
- Established partnerships with community organizations to enhance brand reputation and strengthen local market presence.
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Created content and promotional materials to drive engagement and conversions.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Devised content strategy to effectively engage target audiences.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Improved website visibility through development and implementation of SEO strategies.
- Continually maintained and improved company's reputation and positive image in markets served.
- Optimized email campaigns to increase open and click-through rates.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Created and managed social media campaigns to increase brand engagement.
- Elevated brand loyalty and customer retention by launching personalized communication and rewards program.
Kitchen Director
Chick-Fil-A Restaurant
Durham, NC
02.2009 - 06.2011
- Supervised kitchen operations to ensure compliance with food safety standards and regulations.
- Trained and mentored staff on food preparation techniques and efficient workflow practices.
- Streamlined inventory management processes, reducing waste and improving cost efficiency.
- Developed and implemented training programs for new hires, enhancing team performance and productivity.
- Collaborated with management to establish menu items focused on customer preferences and seasonal ingredients.
- Led initiatives to optimize kitchen layouts, increasing operational efficiency during peak hours.
- Fostered a positive work environment through effective communication, conflict resolution, and team-building activities.
- Reduced food waste by closely monitoring inventory levels and implementing proper storage techniques.
- Collaborated with front-of-house management to optimize overall restaurant operations and provide exceptional guest experiences.
- Streamlined ordering process by establishing strong vendor relationships and negotiating favorable contract terms.
- Developed comprehensive training programs for new hires, ensuring consistent quality across all kitchen staff members.
- Stayed up-to-date with industry trends by attending professional conferences, workshops, and networking events, applying learned knowledge to improve daily operations within the kitchen space.
- Maintained detailed records of maintenance schedules for kitchen equipment, scheduling repairs as needed to minimize downtime in operational capacity.
- Conducted regular performance evaluations for team members, providing constructive feedback to encourage growth and development within the workplace.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maximized quality assurance by completing frequent line checks.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Purchased food and cultivated strong vendor relationships.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Fast Food Team Leader
Chick-Fil-A Restaurant
Durham, North Carolina
04.2006 - 02.2009
- Supervised daily operations to ensure high standards of food quality and customer service.
- Trained and mentored team members, fostering skill development and teamwork.
- Streamlined workflow processes to enhance efficiency during peak hours.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
Education
MBA - Logistics And Supply Chain Management
University of Maryland Global Campus
05.2026 - Current
Bachelor of Science - Healthcare Management, Business Administration
University of Maryland Global Campus
04-2025
Skills
- Healthcare Administration, Program Management, Operations Management, Data Analytics, Business Intelligence, Records Management, Supply Chain Management, Inventory Management, Compliance Monitoring, Process Improvement, Strategic Planning, Leadership Development, Financial Documentation, Microsoft Office Suite, Project Management
- Quality control
- Interpersonal communication
- Staff management
- Conflict resolution
- Analytical thinking
- Interpersonal skills
- Coaching and mentoring
- Self motivation
- Task prioritization
- Team building
- Staff supervision and coordination
- Professionalism
Certification
- Google Business Intelligence Professional Certificate (May 2026)
- Google Cybersecurity Professional Certificate (December 2025)
- Health Information Management & Data Analytics Certificate, UMGC (April 2025)
HONORS AND AWARDS
Two Navy and Marine Corps Achievement Medals (NAM), Navy Good Conduct Medal, Magna Cum Laude
Timeline
MBA - Logistics And Supply Chain Management
University of Maryland Global Campus
05.2026 - Current
Culinary Specialist Second Class (CS2/E5)
United States Navy
05.2015 - 07.2023
Marketing Director and Public Relations
Chick-Fil-A Restaurant
08.2013 - 05.2015
Kitchen Director
Chick-Fil-A Restaurant
02.2009 - 06.2011
Fast Food Team Leader
Chick-Fil-A Restaurant
04.2006 - 02.2009
Bachelor of Science - Healthcare Management, Business Administration
University of Maryland Global Campus