Erica Sedano
Union City,CA
Summary
Dedicated customer service representative with 8+ years of experience in customer relations. Highly-motivated employee with desire to take on new challenges. Motivated to maintain customer satisfaction and to contribute to the success of the organization.
Overview
7
7
years of professional experience
Work History
Sales Representative
T-Mobile
Fremont, California
05.2024 - 02.2025
- Guided customers in product selection and addressed service inquiries to enhance satisfaction.
- Informed customers about device features and benefits to facilitate informed purchase decisions.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Monitored daily operations to identify and address potential security risks, ensuring a safer environment.
Bank Teller
ACE Cash Express Inc.
San Jose, California
09.2022 - 03.2024
- Assisted customers with inquiries, providing accurate information on services and account balances to facilitate informed decision-making.
- Performed cash handling duties including counting currency, coins and checks.
- Promoted financial products and services to enhance customer satisfaction.
- Delivered exceptional service to customers in person or over the telephone.
- Executed transactional, operational, and customer support tasks, leveraging knowledge of bank procedures and products to ensure smooth operations.
Customer Service/Money Center Associate
Walmart
Union City, California
09.2017 - 12.2021
- Facilitated money transfers and check cashing for customers, ensuring timely access to financial services.
- Resolved customer inquiries and issues promptly to maintain satisfaction levels.
- Assisted customers with check cashing, bill payment, and money orders.
- Executed transactions at Point-of-Sale terminals, achieving high accuracy and customer satisfaction.
Education
High School Diploma -
New Haven Adult School
Union City, CASkills
- Sales techniques
- Product knowledge
- Client management
- Account management
- Customer support excellence
- Attention to detail
- Problem solving
- Security awareness
- Effective communication
- Active listening
- Empathy
- Adaptability
- Time management
- Conflict resolution
- Critical thinking
- Decision making
- Emotional intelligence
- Patience
- Point of sale proficiency
- Data entry accuracy
Timeline
Sales Representative
T-Mobile
05.2024 - 02.2025
Bank Teller
ACE Cash Express Inc.
09.2022 - 03.2024
Customer Service/Money Center Associate
Walmart
09.2017 - 12.2021
High School Diploma -
New Haven Adult School