Erica Sellers
Milwaukee,WI
Summary
Customer service and collections professional with extensive experience across financial services, insurance, and healthcare. Responsible for account resolution, customer support, and timely issue escalation and follow-up. Strong communicator with proven problem-solving skills and high attention to detail.
Overview
19
19
years of professional experience
Work History
Collection Specialist (Remote)
Brookdale Senior Living
07.2023 - Current
- Manage customer account balances and collection activity while maintaining professional and respectful communication.
- Research account issues, resolve discrepancies, and work with customers to address outstanding balances.
- Document account activity accurately and follow established procedures for payment resolution and account follow-up.
- Handle a high volume of customer interactions while maintaining attention to detail and service quality.
Insurance Specialist
BrightHouse Financial
09.2020 - 07.2023
- Researched and resolved routine and complex customer and insurance-related issues.
- Processed eligibility and benefits verification and authorization requests.
- Tracked pending authorizations to resolve discrepancies and help prevent revenue loss.
- Communicated with customers and internal teams to support timely issue resolution.
Collections Specialist
Kohls Corp
09.2010 - 06.2018
- Negotiated customer balances and worked with customers to establish payment arrangements.
- Processed payments and accurately applied transactions to customer accounts.
- Counseled customers on payment options and arranged installment agreements.
- Maintained accurate account documentation while handling sensitive customer information.
CSR/Teller Service Representative
PLS Financial Services
01.2008 - 06.2018
- Processed customer transactions promptly while minimizing wait times.
- Calculated fees due, interest, and change for customer transactions.
- Handled a variety of accounting and cash-handling transactions accurately.
Education
High School Diploma - undefined
Madison High School
Milwaukee, WIAssociate of Arts - Accounting
Milwaukee Area Technical College
Milwaukee, WISkills
- Portfolio Review
- Financial Services
- Collections
- Customer Service
- Project Management
- Sales Expertise
Timeline
Collection Specialist (Remote)
Brookdale Senior Living
07.2023 - Current
Insurance Specialist
BrightHouse Financial
09.2020 - 07.2023
Collections Specialist
Kohls Corp
09.2010 - 06.2018
CSR/Teller Service Representative
PLS Financial Services
01.2008 - 06.2018
High School Diploma - undefined
Madison High School
Associate of Arts - Accounting
Milwaukee Area Technical College