Erica Shannon
Lincoln
Summary
Dynamic bartender with a proven track record at American Legion Post 19, excelling in customer service and responsible alcohol service. Skilled in beverage preparation and inventory management, I fostered a welcoming atmosphere while training new staff. Recognized for enhancing patron satisfaction through effective communication and multitasking in a high-volume environment.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
2027
2027
years of professional experience
Work History
Bartender
American Legion Post 19
Bristol, VT
2014 - Current
- Executed beverage preparation and service in high-volume environment, ensuring quality standards and customer satisfaction.
- Oversaw cash register operations, ensuring efficient and accurate transaction processing.
- Ensured bar area cleanliness by adhering to health and safety regulations.
- Facilitated training sessions for new staff on bartending techniques and service standards.
- Cultivated a welcoming atmosphere through active engagement with patrons.
- Oversaw inventory management and placed orders to maintain optimal supply of bar essentials.
- Oversaw cash handling operations, ensuring precise accounting at shift conclusion.
- Assisted with opening and closing procedures by printing sales reports. Supported shift transitions by preparing cash drawers. Aided in inventory management to maintain stock levels.
- Implemented alcohol awareness procedures to mitigate excessive guest intoxication.
- Ensured compliance with state laws governing alcoholic beverage services and customer regulations.
Server
Snaps Cafe
Bristol,VT
2007 - 02.2026
- Delivered exceptional customer service to elevate dining experiences.
- Executed accurate order processing and transaction management utilizing point-of-sale systems.
- Facilitated training sessions for new staff on café procedures and menu offerings.
- Ensured cleanliness and organization of dining area to uphold health standards.
- Facilitated collaboration with kitchen staff to optimize food delivery efficiency and service quality.
- Addressed customer complaints promptly to enhance satisfaction and foster loyalty.
- Executed menu enhancements derived from customer feedback to elevate dining experience.
- Executed effective multitasking by overseeing multiple tables concurrently while ensuring high service quality.
- Delivered food and beverages efficiently while prioritizing customer satisfaction.
- Operated POS system to process orders, manage billing, and oversee complimentary item distribution.
- Fostered strong relationships with loyal customers to enhance retention.
- Executed opening and closing duties, ensuring seamless service transitions in the dining area.
- Executed bussing and resetting of tables to maintain cleanliness in dining and work areas.
Education
High School Diploma - General Studies
Mount Abraham Union High School
Bristol, VT06.1996
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Responsible alcohol service
- Cash register operation
- New hire training
- Beverage preparation
- Drink preparation techniques
- Inventory
- Staff management
- Changing beer kegs
- Ordering bar supplies
- Food preparation
- Fast learner
- Honest and dependable
Additional Information
American Legion post 19 auxiliary executive board member
Timeline
Bartender
American Legion Post 19
2014 - Current
Server
Snaps Cafe
2007 - 02.2026
High School Diploma - General Studies
Mount Abraham Union High School