Erica Shea
Mount Sinai,NY
Summary
Dynamic and detail-oriented professional with hands-on experience in patient relationship management and customer service excellence. Currently a Teaching Assistant in Fundamentals of Health Management and a Medical Scribe for a Primary Care Physician. Nearing completion of a Master's in Health Administration, I am seeking to leverage my expertise in health management, problem-solving, and organizational development. Adept at making informed decisions and driving successful outcomes in fast-paced healthcare environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Teaching Assistant
Stony Brook University
Stony Brook, NY
2024.07 - Current
- Enhancing students' knowledge in healthcare leadership, organizational design, and managing professionals across various levels of management.
- Acting as a liaison between students and instructional faculty.
- Maintaining excellent communication with students and instructors, promptly addressing inquiries, and efficiently guiding students to instructor feedback.
Medical Scribe
New York Health
Ronkonkoma, NY
2022.10 - Current
- Obtaining accurate medical histories from patients and documenting them in the EMR system.
- Interpreting medical terminology and pharmacological information to translate information into a coding system.
- Determining correct ICD-10 and CPT codes for use in medical records.
- Providing guidance and training to new employees, acquainting them with the requirements of being a scribe. Conducted evaluations to identify areas in which their skills could be enhanced.
Front Desk Medical Receptionist
Zwanger Pesiri Radiology
Medford, NY
2020.12 - 2021.08
- Streamlined administrative processes by coordinating with insurance companies, scheduling appointments effectively, and resolving patient concerns.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Bartender/Server
Village Idiot Pub
Patchogue, NY
2019.03 - 2023.03
- Successfully demonstrated strong multitasking skills while serving 50-100 customers and maintaining their satisfaction in a fast-paced environment.
Education
Master of Health Administration -
Stony Brook University
Stony Brook, NY2025-05
Bachelor of Science - Health Science, Concentration in Public Health
Stony Brook University
Stony Brook, NY2020-05
Skills
- Patient relationship management
- Team Leadership
- Medical Transcription
- Microsoft Office
- Strategic Problem-Solving and Decision-Making
- Data entry expertise
- Customer service expertise
- Medical Coding
- Canva Pro
- Onco EMR
Certification
- American Heart Association BLS Provider (CPR and AED)
- HIPAA
- CDC Health Literacy
Timeline
Teaching Assistant
Stony Brook University
2024.07 - Current
Medical Scribe
New York Health
2022.10 - Current
Front Desk Medical Receptionist
Zwanger Pesiri Radiology
2020.12 - 2021.08
Bartender/Server
Village Idiot Pub
2019.03 - 2023.03
Master of Health Administration -
Stony Brook University
Bachelor of Science - Health Science, Concentration in Public Health
Stony Brook University