JALENA LOREN PAGAN
Bradenton
Summary
I am highly organized and efficient in managing all customer and employee needs. I am a reliable worker committed to maximizing satisfaction and promoting loyalty with top-notch service.
Energetic and compassionate individual with natural ability to connect with students and facilitate their learning journey. Well-versed in educational theories and classroom management techniques, coupled with strong organizational and communication skills. Committed to fostering positive and productive learning environment to support student success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teaching Assistant
Primrose Schools
Bradenton, FL
09.2024 - Current
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Served as a mentor to new teaching assistants, providing guidance on effective strategies for classroom management and instruction.
- Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
- Maintained safety and security by overseeing students in recess environments.
- Increased class participation by creating positive and inclusive classroom atmosphere.
Food and Beverage Attendant
Disneyworld
Orlando, FL
01.2023 - 12.2023
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
Medical Records/Front Desk
GenesisCare
Port Charlotte, FL
07.2021 - 12.2022
- Structured and maintained comprehensive files for patient information.
- Print and fax all transcribed or electronic reports to our referring Physicians
- Managed medical records retrieval.
- Pull all charts for Chart Prep and Scanners as needed
- Pull archived charts when needed
- Process expired patient information
- Handled requests for records from insurance companies, physician offices and patient requests.
- Generated charts for specialized projects.
- Archived outdated charts systematically.
Greeter/Bagger
Publix
Port Charlotte, FL
07.2020 - 11.2021
- Ability to deliver friendly, courteous, prompt customer service
- Ability to interpret and follow instructions
- Provide premier customer service, including greeting customers and answering their questions
- Bag groceries
- Take customer carts to the parking lot and unload groceries into customer vehicles
- Carry bags to customer vehicles when necessary
- Help customers locate products throughout the store
- Restock bags
- Retrieve shopping carts from the parking lot
- Assist in cleaning duties as assigned
- Assist in other duties as assigned
Server
Venetian Gardens
Venice, FL
03.2020 - 06.2020
- Responsible for setting up dining room for meals
- Assisted residents with making menu choices in an informative and helpful fashion
- Maintained knowledge of special diet restrictions
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Regularly checked on guests to ensure satisfaction with each food course and beverages
- Skillfully anticipated and addressed residents service needs
- Welcomed and acknowledge all guests in a friendly, service-oriented manner
Charge entry/Scanner (Summer Internship)
Quick Billing Services, Inc.
Bogota, NJ
01.2019 - 01.2019
- Entered patient charges for all patients
- Demographic data entry
- Scanned all medical records, demographics, charge slips, Operative reports into Integrity system
- Submitted claims with corresponding documentation for payment
Education
General Studies
State College of Florida
Bradenton, FLHighschool Diploma -
Sarasota Military Academy
Sarasota, FL01.2021
Skills
- Positive attitude
- Computer skills
- Relationship building
- Calm and patient demeanor
- Collaborative teamwork
- Complex Problem-solving
- Effective communication
- Classroom support
- Mentoring students
- Helping students with special needs
- Behavior management
- Cleaning and sanitizing
- Stress management
- Material preparation
- CPR and first aid
- Excel
- Early childhood education
- Behavior redirection
- Discussion facilitation
- Instructional support
- Feedback provision
- Progress monitoring
- Bagging and packaging
- Strong work ethic
- Team contribution
- Effective multitasking
- Shelf stocking
- Cart collection
- Customer Service-oriented
- Scheduling appointments
- Document management
- Initiative-taking
- Basic accounting
- Telephone etiquette
- Appointment scheduling
- Microsoft office
- Workflow optimization
- Patient registration
- Records management
- HIPAA guidelines
- Medical office administration
- Paperwork coordination
- Medical terminology
- Medical billing and coding
- Proficient in software
- EMR / EHR
- Patient scheduling
Certification
First aid and cpr certified
Languages
Spanish
Limited Working
SUMMARY OF QUALIFICATIONS
My vast experience as has prepared me to be highly efficient in a professional setting. I am well organized, resourceful, energetic, and personable person with leadership qualities that will be an asset to your organization.
Timeline
Teaching Assistant
Primrose Schools
09.2024 - Current
Food and Beverage Attendant
Disneyworld
01.2023 - 12.2023
Medical Records/Front Desk
GenesisCare
07.2021 - 12.2022
Greeter/Bagger
Publix
07.2020 - 11.2021
Server
Venetian Gardens
03.2020 - 06.2020
Charge entry/Scanner (Summer Internship)
Quick Billing Services, Inc.
01.2019 - 01.2019
General Studies
State College of Florida
Highschool Diploma -
Sarasota Military Academy