Erica Shelton
Durant,OK
Summary
I am currently the General Manager at Integration Station Cafe in Durant, OK. The mission of Integration Station is job training for adults with developmental and intellectual disabilities.
Without question this has been the most rewarding position in my 30 year service industry work history. Working closely with special needs adults has greatly fine tuned my soft skills as well. I enjoy approaching challenges with a growth mindset.
I am very happy at my current job. However, the company I currently work for does not provide retirement/401(k).
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
People First Industries of Bryan County
Durant, OK
09.2023 - Current
- Directed daily operations to ensure efficient service delivery and quality standards.
- Implemented strategic initiatives to enhance operational workflows and productivity.
- Mentored staff in best practices, fostering a culture of continuous improvement.
- Facilitated training sessions to enhance team competencies and performance metrics.
- Established performance benchmarks and monitored progress toward organizational goals.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Beverage Director
Public House
Amarillo, TX
10.2019 - 12.2022
- Oversaw inventory management, ensuring optimal stock levels and minimizing waste.
- Purchased beverage stock and handled all inventory needs.
- Maintained highest standards for beverage quality and service.
- Trained and mentored staff on beverage preparation techniques and service standards.
- Established vendor relationships to secure high-quality ingredients at competitive prices.
- Collaborated with culinary team to create complementary drink pairings for menu items.
- Conducted staff performance evaluations, providing constructive feedback for professional growth.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Managed inventory effectively, reducing waste and improving cost efficiency.
- Organized successful wine tastings and other events, attracting new clientele and boosting revenue.
- Maintained a clean, safe, and compliant working environment by adhering to industry regulations and company policies.
- Improved employee retention through effective hiring practices and ongoing staff development programs.
- Planned service for special events by developing drink lists and inventories.
- Fostered a positive team atmosphere that encouraged collaboration among staff members.
- Continuously monitored market trends to remain current on emerging flavors and techniques in the ever-evolving beverage industry.
- Implemented quarterly menu rotations to showcase seasonal ingredients, keeping offerings fresh and exciting for guests.
Education
High School Diploma -
Borger High School
BorgerSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Community outreach
- Skilled negotiator
- Sound judgment
- Team oversight
- Project planning
- Recruitment
- Business development
- Performance evaluations
- Exceptional interpersonal communication
Certification
CPR
Timeline
General Manager
People First Industries of Bryan County
09.2023 - Current
Beverage Director
Public House
10.2019 - 12.2022
High School Diploma -
Borger High School