Erica Sierra, MHA

Work History

Management & Program Analyst

Department of Veterans Affairs

09.2020 - Current

Spearheaded the development of the Light Electronic Active Framework (LEAF) site to facilitate the rollout of the Clinical Profile Portal, which manages provider clinics and grids across the facility. This initiative resulted in $24.96M in annual savings and a reduction of 88 business hours per request, including the management of cross-functional teams.
Partnered with Mental Health leadership to provide objective, independently developed data using Power BI and Pyramid Analytics. This data supports decision-making on the administrative and programmatic aspects of Mental Health operations and advises on the potential benefits of process improvement strategies like MS Planner, MS Forms, MS Power Automate, and Kanban boards to enhance program efficiency.
Employed quantitative and qualitative analysis in Excel, including forecasting and predictive analysis, to guide leadership on the effectiveness of work methods, procedures, information systems, and documentation, ensuring both short-term and long-term goals are achieved.
Continuously monitored regional and facility-wide strategic initiatives, performance measures, clinic wait times, clinic flow, care coordination, provider continuity, appointment availability, consult management, electronic wait lists, and other aspects of clinic operations.
Collaborated with both clinical and administrative Mental Health leadership to expand outpatient Mental Health clinics and activate new wards administratively.
Recognized in the FY23 VA Palo Alto Health Care Annual Report for improvement of the facility’s Clinical Profile Management; Recognized in the Director’s Daily email during the series on Inspirational Women; nominated for Federal Employee of the Year (2024).

Assistant Chief, Member Services

Department of Veterans Affairs

12.2019 - 09.2020

Formal supervision of 20 employees; 7 of which were in the Community Based Outpatient Clinics across the following sections within Business Service: Decedent Affairs, Member Services, and the Beneficiary Travel Office while overseeing all aspects of the clinical operations.
Collaborated with the Hospital Executive Leadership Team and cross-facility supervisors to enhance service offerings and improve care efficiency.
Collaborated with Human Resources/Employee Relations Labor Relations on employee disciplinary actions, liaising with providers and the hospital Executive Leadership Team.
Developed backlog-clearing processes improving Beneficiary Travel payments from 6 months to 3 weeks; resolved Congressional and Patient Advocate inquiries; coordinated with Public Health on decedent affairs.
Acted as a liaison with the Department of Public Health on decedent affairs and policy development, presenting findings, recommendations, and updates to senior management during regular meetings.

TMS Domain Manager / Training Specialist

Department of Veterans Affairs

01.2017 - 11.2019

Managed over 5,000 user accounts and content within the LMS; led service-wide training initiatives, developed job aides, and developed and managed the Sharepoint repository.
Organized New Employee Orientation and coordinated training with both internal and external vendors. Collaborated with Supervisors, Service Chiefs, and the hospital Executive Leadership Team to develop plans for enhancing compliance with required training and mandates per Veterans Affairs policy.
Informally supervised 32 service-level Talent Management System administrators, conducting bi-weekly meetings to demonstrate new skills, supported by job aides that I created.
Provided comprehensive guidance and education to all employees on initial logins, default settings, and quick tips. Assisted users with pre-employment online courses for Information Security Awareness and Privacy Awareness Training; assigned specific training and curriculum courses to ensure agency compliance and regulation adherence.
Streamlined workflow efficiency by implementing new technology solutions, establishing and monitoring key performance indicators, and enhancing productivity through operational reviews and workflow modifications.

Program Specialist

Department of Veterans Affairs

09.2014 - 01.2017

Oversaw the onboarding process for over 200 medical staff, managing incentive awards and performance pay for providers in the Community Based Outpatient Clinics, Medicine Service, and Ambulatory Care.
Served as the Contracting Officer Representative (COR) for Medicine and Ambulatory Care Services; deployed the use of scheduling tools such as MS Calendar and MS Bookings to enhance operational efficiency.
Processing of approximately 200 incoming residents, fellows, & medical staff per academic year; assisted in recruiting, training, and supervising new staff members.
Preparation of Provider Compensation Panels, Executive Career Field Plans, Performance Pay, and Physician Proficiency reports for Northern Community Based Outpatient Clinic providers, preparation of Incentive Awards for Primary Care physicians, writing Scope of Practice for Primary Care Physicians, and handled relocation/Recruitment Incentive preparation and travel requests.
Acted as the backup Patient Panel Coordinator for the Primary Care Management Module, managing the database by assigning patient panels to primary care providers, fellows, and resident teams.

Summary

Overview

Work History

Management & Program Analyst

Assistant Chief, Member Services

TMS Domain Manager / Training Specialist

Program Specialist

Education

Masters of Healthcare Administration -

Bachelor of Science - Business Studies, Organizational Leadership

Skills

Affiliations

Timeline

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