Erica Silva
Albuquerque,New Mexico
Overview
21
21
years of professional experience
Work History
Beverage Manager
Seasons 52
12.2017 - Current
- Designed creative cocktail recipes that became popular among guests, driving repeat business.
- Designed beverage menus.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Resolved customer complaints involving food or beverage quality and service.
- Purchased beverage stock and handled all inventory needs.
- Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
- Established strong relationships with suppliers, securing high-quality products at competitive prices.
- Organized special events and promotions that attracted new patrons and increased overall sales revenue.
Service Manager
California Pizza Kitchen
12.2016 - 10.2017
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Established team priorities, maintained schedules and monitored performance.
Commercial Producer
R. DAY AGENCY - FARMERS INSURANCE
01.2014 - 12.2016
- Licensed in P&C, Life and Health
- Commercial Insurance Expert
- Personal Lines Expert
- Customer Service
- Customer Rentenion
- Office Manager
- Marketing Team
Product Cordinator
BEST BRANDS VENDING
02.2013 - 01.2015
- Order Inventory
- New Products
- Accounting
FOH/Bar Manager
TEXAS LAND & CATTLE
04.2010 - 01.2013
- ServSafe Certified
- Alcohol Certified
- Bar Manager
- FOH Manager
- Inventory
- Customer Satisfaction
- Scheduling
- Marketing
- Sales Projections
Head Bartender/ Key Employee
TEXAS LAND & CATTLE
12.2003 - 04.2010
- Alcohol Certified
- Customer Satisfaction
- Bar Sales
- Inventory
- Bar Inventory Ordering
- Assist Management
- Scheduling
Education
High School Diploma -
Eldorado High School
Albuquerque, NM05.1998
Skills
- Customer service experience
- Purchasing strategy
- Customer service background
- Health and safety
References
- David Icken, Seasons 52 - Director of Operations (248) 990-5671
- Aj Garcia, Seasons 52 - Excective Chef Partner (505) 720-1615
- Jose Acevedo, Top Golf- Excecutive Chef Partner (480) 540-3312
- Jarrod Bottinelli, Captain Albuquerque Fire Rescue (505) 573-3166
- Kristan Ziender, Colour Me Beautiful- Owner (505) 908-0400
Timeline
Beverage Manager
Seasons 52
12.2017 - Current
Service Manager
California Pizza Kitchen
12.2016 - 10.2017
Commercial Producer
R. DAY AGENCY - FARMERS INSURANCE
01.2014 - 12.2016
Product Cordinator
BEST BRANDS VENDING
02.2013 - 01.2015
FOH/Bar Manager
TEXAS LAND & CATTLE
04.2010 - 01.2013
Head Bartender/ Key Employee
TEXAS LAND & CATTLE
12.2003 - 04.2010
High School Diploma -
Eldorado High School