Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Giselle Medrano

Delavan,WI

Summary

A motivated, focused (current) Beverage Manager with a proven track record at Celebration on Wells, enhancing customer satisfaction through expert menu development and exceptional service. Skilled in purchasing strategy and fostering supplier relationships, excelling in team leadership and hospitality management, significantly improving beverage sales. Committed to elevating dining experiences with professionalism and a keen eye for quality. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers as well as making the work environment for employees as comfortable and welcoming as possible.

Overview

9
9
years of professional experience

Work History

Beverage Manager

Celebration on Wells
09.2019 - Current
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Managed bar and wait staff.
  • Resolved customer complaints involving food or beverage quality and service.
  • Purchased beverage stock and handled all inventory needs.
  • Oversaw daily operations, ensuring smooth workflow, excellent customer service, and efficient problem resolution.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Designed beverage menus.
  • Maintained highest standards for beverage quality and service.
  • Established strong relationships with suppliers, securing high-quality products at competitive prices.
  • Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
  • Self-motivated, with a strong sense of personal responsibility.

Server

Elizabeth's Cafe
10.2015 - 05.2021
  • Provided attentive service during high-volume periods without sacrificing attention to detail.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

No Degree - General Education

Gateway Technical College
Elkhorn, WI
06.2022

High School Diploma -

Delavan Darien High School
Delavan, WI
06.2017

Skills

  • Customer service experience
  • Purchasing strategy
  • Customer Engagement
  • Customer service background
  • Public Speaking
  • Menu development
  • Operations Oversight
  • Supply Ordering
  • Beverage Pairing
  • Marketing
  • Wine Knowledge
  • Teamwork and Collaboration
  • Customer Service
  • Multitasking
  • Critical Thinking
  • Customer Satisfaction
  • Active Listening
  • Effective Communication
  • Team Leadership
  • Cash Handling
  • Relationship Building
  • Calm and Pleasant Demeanor
  • Delegating Assignments and Tasks
  • Team building
  • Hospitality Management
  • Professionalism

Accomplishments

  • Supervised team of 20 (or above) staff members on a regular bases.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated events of up to 800/1,000 guests multiple times with complete success.
  • Making my team feel appreciated and comfortable every event to keep them motivated and wanting to come back and work again, even harder.

Languages

Spanish
Professional Working

Timeline

Beverage Manager

Celebration on Wells
09.2019 - Current

Server

Elizabeth's Cafe
10.2015 - 05.2021

No Degree - General Education

Gateway Technical College

High School Diploma -

Delavan Darien High School

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Giselle Medrano