Erica Simmons
Macon,GA
Summary
Accomplished Account Manager with a proven track record at Allied Universal Security Services,
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
11
11
years of professional experience
Work History
Account Manager
Allied Universal Security Services
12.2023 - Current
- Increased client satisfaction by cultivating strong relationships and understanding client needs.
- Meet all contract specifications and requirements outlined in the client's service agreement and scope of work document.
- Supervising day-to-day operations of a team of security officers.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding. process.
- Create officer post/shift schedules utilizing payroll/scheduling system Winteam process payroll.
- Develop post orders and emergency procedures; update on a regular basis .
- Oversee the disciplinary process of all security personnel.
Material Manager Coordinator
Graphic Packaging International
05.2018 - 12.2023
- Enhanced inventory accuracy by implementing an advanced tracking system and conducting regular audits.
- Coordinated cross-functional teams to resolve supply chain disruptions and minimize impact on operations.
- Implemented a comprehensive training program for new hires, resulting in reduced onboarding times and increased employee retention rates.
- Established strong relationships with suppliers to negotiate better pricing and delivery terms.
- Trained staff on proper handling procedures, reducing damaged goods and associated costs.
Account Manager
J.B. Hunt
03.2014 - 05.2018
- Manager and and grow new and established account.
- Increased client satisfaction by cultivating strong relationships and understanding client needs.
- Facilitated contract negotiations, securing favorable terms for both clients and company.
- Oversee drivers and support personnel for a single site or fleet.
- Work with customers, drivers, and company personnel to resolve issues like routing, service, and mechanical problems.
Education
Associate Of Applied Business - Business Administration And Management
Central Georgia Technical College
Macon, GA05.2027
Diploma - Mathematics
Southwest High School
Macon, GA05.2010
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Goal oriented
- Relationship building and management
Timeline
Account Manager
Allied Universal Security Services
12.2023 - Current
Material Manager Coordinator
Graphic Packaging International
05.2018 - 12.2023
Account Manager
J.B. Hunt
03.2014 - 05.2018
Associate Of Applied Business - Business Administration And Management
Central Georgia Technical College
Diploma - Mathematics
Southwest High School
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