Erica Smith
Panama City
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Classic collision of Panama city
Panama City
03.2024 - Current
- Oversaw daily operations of dealership to ensure smooth workflow.
- Managed staff scheduling to optimize productivity and service quality.
- Developed training programs for new employees on company policies.
- Facilitated regular team meetings to discuss goals and strategies.
- Ensured compliance with safety regulations and industry standards.
- Evaluated current policies and procedures for efficiency; recommended changes when appropriate.
- Identified operational problems or discrepancies through analysis of reports or field visits; developed solutions or corrective actions where needed.
- Payroll
- Production
Senior Service Advisor
Affordable body shop
Panama City
02.2022 - 03.2024
- Wrote all estimates including several DRP’S
- Managed production
- Ordered checked in returned and tracked all parts
- Handled the collecting of all AR’s
- Pre and post ops and diagnostic scans
- Updated customers insurance companies and vendors
Csr
Bay Hyundai
Panama City
08.2018 - 01.2022
- Assisted customers with inquiries and provided information.
- Resolved customer complaints and facilitated service recovery processes.
- Managed appointment scheduling for service and vehicle maintenance.
- Confirmed and scheduled appointments as well as controlled the shop calendar
- Audited and invoiced files
Skills
- Trained in OPS Trax, collision link, Mitchell, ccc, Excell, Qlik, Alldata, oem1stop, degweborg
- State Farm, and Allstate drp trained
- Current state farm score is 987
- Understands financials and B2A
Certification
ICAR Platinum
Timeline
General Manager
Classic collision of Panama city
03.2024 - Current
Senior Service Advisor
Affordable body shop
02.2022 - 03.2024
Csr
Bay Hyundai
08.2018 - 01.2022