Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erica Sotelo

Arlington,TX

Summary

A detail-oriented member of the restaurant team with a comprehensive background in the hospitality industry. Has honed skills in managing a high-volume dining environment and providing exceptional customer service with strong communication ability. Adaptable and thrives in high-pressure situations.

Overview

1
1
year of professional experience

Work History

Home Improvement Assistant

Charlie's Home Improvements
10.2023 - 02.2024
  • Head of maintenance crew -Upheld clean working environment throughout each job site visit, promoting professionalism and respect for clients'' spaces.
  • Supported successful project completion by managing supplies, preparing work sites, and following safety protocols.
  • Professionally trained in laying and installing floor and backsplash tile
  • Wall remodeling- "tape n bed", muddying and texture walls

Outback Steakhouse

Bloomin' Brands
05.2023 - 08.2023
  • Assisted servers, food runners, and bussers in maintaining dining area prepared for each customer. Offered warm greeting to customers upon their arrival and maintained friendly and welcoming presence during their dining experience.
  • Conducted regular checks of seating area and restrooms to maintain cleanliness.
  • Continuously monitored restaurant's capacity during shift, using discretion in assigning seats to ensure pleasant and flowing dining environment.

Great American Steakhouse

Great American Steak House
09.2022 - 12.2022
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Developed table rotation system to enhance server workload distribution, leading to increase in service quality.
  • Stayed informed about menu offerings and daily specials to provide guests with accurate information about their choices.

Education

High School Diploma -

Mansfield Summit High School
Arlington, TX
06.2024

Skills

  • Hospitality service proficiency
  • Reservations coordination
  • Computer skills
  • Phone Etiquette
  • Cleanliness and hygiene (food safety skills)
  • Excellent memory retention
  • Ability to work under pressure

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
American Sign language
Limited Working

Timeline

Home Improvement Assistant

Charlie's Home Improvements
10.2023 - 02.2024

Outback Steakhouse

Bloomin' Brands
05.2023 - 08.2023

Great American Steakhouse

Great American Steak House
09.2022 - 12.2022

High School Diploma -

Mansfield Summit High School

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Erica Sotelo