Erica Spann
Marietta,GA
Summary
Pharmacy Technician with comprehensive experience across various pharmacy settings. Skilled in prescription processing, insurance verification, and medication compounding, while leading training initiatives that boost team performance. Focused on streamlining operations and enhancing patient care through effective communication and problem resolution.
Overview
27
27
years of professional experience
1
1
Certification
Work History
IV Pharmacy Technician
Piedmont Atlanta Hospital
Atlanta, GA
01.2021 - Current
- Developed and implemented training programs for new pharmacy technicians, enhancing team productivity and workflow efficiency.
- Executed medication compounding procedures with strict adherence to USP standards, ensuring patient safety and quality control.
- Facilitated seamless communication between healthcare providers and insurance companies, improving prior authorization processes.
- Streamlined pharmacy operations by integrating Epic and Pyxis systems, resulting in improved accuracy and efficiency.
- Led quality assurance initiatives that aligned with regulatory compliance requirements.
- Performs all other related duties as assigned
LEAD PHARMACY TECHNICIAN
CVS PHARMACY
Jonesboro, GA
04.2004 - 03.2022
- Processed prescription claims and resolved insurance rejections to ensure medication access.
- Handled prior authorization requests and communication between providers, patients, and insurance companies.
- Verified patient demographics, insurance information, and prescription eligibility.
- Trained and supervised pharmacy technicians while supporting daily workflow operations.
- Maintained compliance with HIPAA, state regulations, and company policies.
- Delivered high-quality customer service in a fast-paced pharmacy environment.
- Support new drug-to-market implementations, including analysis and updates for GPI, NDC, and other product identifiers impacting existing authorizations
- Adapt quickly to shifting priorities and support multiple concurrent initiatives in a fast-paced environment
- Identify opportunities for workflow efficiency, automation, and data quality improvement within the PA process
- Conduct intake and pre-review preparation of PA cases by validating member, provider, and clinical information against guideline requirements
PHARMACY SERVICE ASSOCIATE
WALNUT HILL PHARMACY
Petersburg, VA
12.1999 - 03.2004
- Assisted with prescription intake, patient information verification, and third-party billing.
- Supported pharmacists in medication dispensing and inventory management.
- Maintained accurate patient records and pharmacy documentation.
- Provided customer service and resolved patient inquiries.
Education
Associate of Applied Science - Healthcare Management
Chattahoochee Technical College
Marietta, GA05-2028
High School Diploma -
Petersburg High School
Petersburg, VA06-2000
Skills
- Prior Authorizations
- Insurance Verification
- Prescription Processing
- Claims Resolution
- PBM Support
- Medication Access Assistance
- Specialty Pharmacy Support
- Epic
- Pyxis
- ScriptPro
- Electronic Health Records (EHR)
- HIPAA Compliance
- Oncology Pharmacy
- Sterile Compounding
- Data Entry
- Microsoft Office Suite
- Customer Service
- Team Collaboration
- Problem Resolution
- Workflow Management
Certification
- BLS - Basic Life Support Certification, ED2934D
- CPhT - Certified Pharmacy Technician, 310101050360255
- State Pharmacy Board License - Georgia, PHTC010595
Timeline
IV Pharmacy Technician
Piedmont Atlanta Hospital
01.2021 - Current
LEAD PHARMACY TECHNICIAN
CVS PHARMACY
04.2004 - 03.2022
PHARMACY SERVICE ASSOCIATE
WALNUT HILL PHARMACY
12.1999 - 03.2004
Associate of Applied Science - Healthcare Management
Chattahoochee Technical College
High School Diploma -
Petersburg High School