Hi, I’m
Jennifer Lopez
Manor,TX
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Summary
I am a successful certified pharmacy technician bringing 5 years of experience in MTM, filling, labeling, stocking, and data entry for prescriptions with accuracy, building relationships with customers and promoting teamwork within a retail, onsite/remote call center pharmacy setting. I am certified in HIPPA. I have skills in medicaid insurance, prior authorizations, appointments. I am very dedicated and fast learner. I am also skilled in organizing paperwork, setting up contracts and managing emails with accuracy and efficiency. I have skills with payroll for trucking services done by hand, invoicing and payment processing.
Overview
24
years of professional experience
Work History
Tabula Rasa HealthAustin , TX
Certified Pharmacy Technician
09.2020 - Current
Job overview
- Inbound/outbound calls on a daily basis to complete MTM with live patients.
- Collect MTM information to complete medication review with patients in a desired time to complete CMRs. I create new patient profiles and updated changes such as allergies, new and current medications, OTC mediations, and any health condition information for each patient in pharmacy computer systems.
- Transferring calls to RPH
- Attends required meetings on zoom
- Consulted with customers regarding their medications, addressing the purpose and the directions of each medication.
- Answered inbound/ outbound calls every 3 minutes of the day.
- Used excel, outlook to document calls and schedule appointments.
- Gave patients tips on how to remember to take medications on time.
- Called patient to convert from a 30 day to a 90 day supply.
- Manage more than 200+ incoming/ outbound calls per day.
- Scheduled and confirmed appointments for Covid 19 vaccines for Kinneys Drug Store on the support line for New York and Vermont.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Walmart Manor, TX
Certified Pharmacy Technician
08.2018 - 09.2020
Job overview
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Merchandised related products to drive pharmacy department sales.
- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
- Prepared pricing and instruction labels for placement on prescriptions.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Maintained clean and organized pharmacy shelving and work areas.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Adhered to infection control policies and procedures to prevent spread of disease.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Received, reviewed, dispensed and labeled over 300 prescriptions daily.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
PillPack AustinAustin, TX
Certified Pharmacy Technician
01.2018 - 07.2018
Job overview
- Verified and filled over 400 prescriptions per day in busy mail order pharmacy setting.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Removed and replaced worn machine accessories to keep products within desired tolerances.
- Set up pill dispenser machines to package medications in daily individual packets.
- Built, packaged, labeled, shipped out products to comply with multiple work orders and deadlines.
Texas Contractors Austin , TX
Payroll Secretary
01.2000 - 01.2010
Job overview
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Managed payroll for over 10 employees.
- Received, filed and processed paperwork and documents for employees.
- Managed weekly payroll duties and submitted data to payroll secretary.
- Scheduled and confirmed appointments.
- Answered telephones, responded to emails, and deposits.
Education
Austin Community CollegeAustin, TX
GED
10.2013
Austin Community CollegeAustin, TX
Certified Pharmacy Technician from Pharmacy
Skills
- HIPPA certified
- Aseptic techniques
- Problem-solving skills
- Proper labeling procedures
- Quality assurance and control
- Patient paperwork
- Prescription verification
- Stocking medications shelves
- Insurance claims
- Prior authorizations
- Insurance verifications
- Workers comp
- Payment Processing
- Filling prescriptions
- Preparing bulk medications
- Inventory
- Time management
- Labeling prescriptions
- Filing experience
- Sensitive material handling
- Database entry
- Scheduling and calendar management
- Excel spreadsheets
- Patient MTMs
- Flexible
- Organization
- Critical thinking
- MS Office
- Reliable and trustworthy
- Customer service
- Patient insurance authorizations
- Understanding of medical terms
- PPE use
- Co-payment collection
- Supporting pharmacy operations
- Inventory Management
- Patient Insurance Authorizations
- Client Service
- Co-Payment Collection
- Understanding of Medical Terms
- Good Work Ethic
- Computer Skills
- Friendly, Positive Attitude
- Answering and Routing Calls
- Detail-Oriented
- Prescription Pricing
- Recordkeeping and Documentation
- Medication Storage and Labeling
- Insurance Verification
- Insurance Billing
- Patient Paperwork
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Pharmacy Technician
Tabula Rasa Health
09.2020 - Current
Certified Pharmacy Technician
Walmart
08.2018 - 09.2020
Certified Pharmacy Technician
PillPack Austin
01.2018 - 07.2018
Payroll Secretary
Texas Contractors
01.2000 - 01.2010
Austin Community College
GED
Austin Community College
Certified Pharmacy Technician from Pharmacy
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