ERICA SPENCER
Oak Park,Michigan
Summary
Results-driven Apartment Property Manager with expertise in tenant relations, property inspections, and lease renewals. Manages administrative tasks, rent collections, and tenant issue resolution while ensuring high service standards. Oversees daily operations, leasing, and maintenance coordination, ensuring timely task completion and accurate record-keeping to support financial and operational audits.
Overview
14
14
years of professional experience
Work History
Property Manager
Lautrec, Ltd. / M.Shapiro Real Estate Group
09.2012 - Current
- Directed daily property operations across residential communities, ensuring lease compliance and resident satisfaction.
- Managed resident relations, resolving complaints, disputes, and service concerns professionally.
- Oversaw rent collection, delinquency follow-up, and account reconciliation with attention to accuracy.
- Coordinated maintenance requests, vendor scheduling, and work order resolution to protect asset condition.
Education
Bachelor of Science (B.S) - Business Management
University of Phoenix
Phoenix, AZ, US01-2012
Associate of Applied Science - Early Childhood Education
Baker College
Port Huron, MI01-2003
Skills
- Efficient rent collection
- Contract renewal coordination
- Tenant communication
- Facility evaluation oversight
- Comprehensive budget tracking
- Property management software proficiency (Yardi, CRM, AppFolio, Manage America)
- Proficient in Microsoft Office
Timeline
Property Manager
Lautrec, Ltd. / M.Shapiro Real Estate Group
09.2012 - Current
Bachelor of Science (B.S) - Business Management
University of Phoenix
Associate of Applied Science - Early Childhood Education
Baker College