Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Erica Starr

South Jordan,UT

Summary

Led successful projects and events that strengthened relationships and achieved desired community or professional goals. Proven ability to create marketing concepts and themes that customers relate to, and collaborate with team to execute all details of project in a timely manner from start to finish. Finds fulfillment in connecting with clients and meeting their needs and goals.

Overview

20
20
years of professional experience

Work History

Director of Client Relations

Elemerce
Remote/South Jordan, UT
03.2021 - 03.2024
  • Developed and implemented client relations strategies to build customer loyalty, satisfaction, and retention.
  • Led a team of account managers in providing applicable marketing services, accurate reporting, and effective communication to clients.
  • Organized and led quarterly photo shoots for clients that included recruiting models and photographers, booking and working with photo studios, and gathering props, costumes, and decor for backdrops to produce creative shots.
  • Recruited and trained new employees to meet job requirements.
  • Created training requirements for new account managers, as well as planned and delivered regular training sessions to improve employee effectiveness.
  • Conducted regular meetings with clients to discuss account status, and address any issues or concerns.
  • Created detailed reports outlining client feedback on existing products and services, and proposed new ideas for improvement.
  • Coordinated with internal departments to ensure that all customer requests were fulfilled within established timelines.
  • Partnered with sales team to ensure smooth transition of leads into viable customer opportunities.
  • Drafted standard operating procedures related to client relations processes for improved efficiency, and streamlined customer onboarding processes to improve first impressions and long-term satisfaction.
  • Mediated conflicts between clients and account managers to review performance, priorities, and provide feedback.
  • Reviewed employee performance semi-annually, and provided ongoing feedback and coaching to drive performance improvement.

Communications Specialist

Kansas Bar Association
Topeka, KS
09.2004 - 05.2007
  • Developed and maintained media relations strategies to increase public awareness of company activities.
  • Assisted in organizing and implementing Annual Meetings for attorneys across the state, fulfilling their continuing education (CE) requirements.
  • Produced press releases, fact sheets, brochures, newsletters, and other materials for internal and external communications between the KBA, state legislators, and attorneys.
  • Conducted research on current industry trends and CE information, and effectively communicated these to members of the KBA.

Education

Bachelor of Arts - Communications, Public Relations

Brigham Young University
Provo, UT
04-2004

Skills

  • Event Planning and Management: Able to plan, organize, and execute events of varying sizes and complexities, from small family gatherings to larger neighborhood or work-related events
  • Project Management: Strong skills in project management, including task prioritization, deadline management, and resource allocation
  • Communication Skills: Excellent verbal and written communication skills, including experience in editing and creating copy in various forms
  • Interpersonal Skills: Strong interpersonal skills, including the ability to build and maintain relationships with clients, vendors, and team members
  • Creativity and Innovation: A creative mindset and the ability to develop engaging and fun events
  • Problem-Solving: The ability to identify and resolve problems efficiently and effectively
  • Attention to Detail: Meticulous attention to detail, ensuring that all aspects of an event are executed well
  • Event Management Software: Proficient in event planning and design software, including Canva, Adobe Photoshop, and Lightroom Experience in movie editing software and using social media platforms for marketing and event promotion

Affiliations

  • Flower gardening and preservation
  • Perfecting my sourdough bread-making
  • Swimming and weight-lifting
  • Former piano teacher

Timeline

Director of Client Relations

Elemerce
03.2021 - 03.2024

Communications Specialist

Kansas Bar Association
09.2004 - 05.2007

Bachelor of Arts - Communications, Public Relations

Brigham Young University

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Erica Starr