ERICA STRAWDER
New York,New York
Summary
Organized and results-oriented Planner excels at seeing big picture and creating plans to achieve business objectives. Adept at leveraging data-driven insights and implementing proactive solutions to deliver cost-effective and timely results. Possesses strong communication, customer service and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Admission Planner
Mount Sinai Hospital Clinical Command Center
08.2009 - Current
- Collaborated with cross-functional teams to align goals and ensure project success.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Administrative Assistant
Metropolitan Transit Authority/Worker Compensation
01.2005 - 07.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Bachelor's Science Degree Business Administration -
Boricua College
Brooklyn, NY06.2009
Associate Degree in Liberal Arts -
Boricua College
Brooklyn, NY06.2007
High School Diploma -
Harry Van Arsdale High School
Brooklyn, NY06.2004
Skills
- Customer Focus
- Data Management
- Project Management
- Communications management
- Team Leadership and Motivation
- Time Management
- Critical Thinking
- Decision-Making
- Clear Communication
- Business Administration
- Staff Training
- Administrative Recordkeeping
Timeline
Admission Planner
Mount Sinai Hospital Clinical Command Center
08.2009 - Current
Administrative Assistant
Metropolitan Transit Authority/Worker Compensation
01.2005 - 07.2007
Bachelor's Science Degree Business Administration -
Boricua College
Associate Degree in Liberal Arts -
Boricua College
High School Diploma -
Harry Van Arsdale High School
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