Erica Muller
Associate
Hyattsville,MD
Summary
Objectives: To make a meaningful contribution toward the development and gain as much experience as I can for the effective execution of my duties.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
14
14
years of professional experience
Work History
Sales Associate
MACYS RETAIL HOLDING LLC
11.2024 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Administrative Assistant
Centerville Office Support, Kirkendall Dwyer LLP
03.2023 - 07.2024
- Assisted in the recruitment process by reviewing applications, scheduling interviews, and organizing candidate information for easy reference during selection discussions.
- Promoted a positive workplace culture through excellent interpersonal skills and a professional, approachable demeanor.
- Coordinated travel arrangements for the General Manager including accommodations, transportation, and itinerary development.
- Served as liaison between the General Manager''s office and various internal departments for seamless coordination of activities.
Senior Receptionist/Patient Coordinator and Human Resource Officer
Balwant Singh Hospital
02.2020 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Handled complaints and questions, and re-directed calls to other team members.
- Scheduled office meetings and client appointments for staff teams.
- Increased office efficiency with accurate record-keeping, timely data entry, and proper file management.
Customer Service Professional
King's Jewellery World
11.2011 - 01.2020
- Assisted customers by answering questions and responding to inquiries.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Established trust with customers through transparent communication, providing honest assessments of situations and setting realistic expectations for resolution timelines.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Arts -
School Of The Nation
06-2021
High School Diploma -
School of Business
06-2008
Skills
- Computer Skills
- Data Entry
- Microsoft Word
- Microsoft Excel
- Strong Organization
- Staff Supervision
- File Management
- Data Confidentiality
- Spanish Basic
- Multi-Line Phone Systems
- Telephone Etiquette
- Customer service
- Teamwork and collaboration
- Goal oriented
Accomplishments
- Developed improved tracking and assessment system to increase patient care standards.
- Increased quality of care by developing new tracking and assessment methods.
- Increased departmental transparency and opened up communication channels to improve team collaboration.
Interests
Interest , Always love to keep on the go, I enjoy reading, listening to music, cooking and going for quiet walks are just a few of the things I enjoy doing.
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate
MACYS RETAIL HOLDING LLC
11.2024 - Current
Administrative Assistant
Centerville Office Support, Kirkendall Dwyer LLP
03.2023 - 07.2024
Senior Receptionist/Patient Coordinator and Human Resource Officer
Balwant Singh Hospital
02.2020 - 06.2021
Customer Service Professional
King's Jewellery World
11.2011 - 01.2020
Associate of Arts -
School Of The Nation
High School Diploma -
School of Business
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