TIFFANIE ERNEST
Fresno,CA
Summary
Dynamic individual with 8+ years of hands on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
10
10
years of professional experience
Work History
Sales Associate
MACYS Retail
11.2022 - 06.2024
- Enhanced customer experience by addressing concerns swiftly and creating a friendly atmosphere.
- Executed cash transactions with precision, ensuring accuracy and efficiency.
- Improved customer satisfaction through attentive service and effective problem resolution.
- Enhanced product knowledge among team members, leading to improved upselling techniques and increased overall sales.
Guest Experience Leader
Mc Donalds
09.2020 - 08.2021
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Greeted guests upon arrival and offered assistance.
- Educated staff on strategies for handling difficult customers and challenging situations.
Cashier Team Lead
Dollar Tree Stores
01.2019 - 11.2020
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Receptionist
Carlos's Barber & Beauty
10.2017 - 01.2019
- Managed client appointments and records, enhancing scheduling efficiency.
- Welcomed clients, providing knowledgeable and friendly assistance.
- Maintained a clean reception area, ensuring a positive first impression.
Cashier
Shell Gas Station & Hand Car Wash
01.2017 - 09.2017
- Greeted and assisted customers, ensuring a positive shopping experience.
- Handled transactions with precision, maintaining high accuracy in cash and card processing.
- Adapted to varying schedules and shifts to support business operations efficiently.
Automotive Detailer
Manheim Auto Auction
02.2014 - 01.2017
- Cleaned vehicles daily, ensuring dealership standards were met.
- Handled cleaning equipment efficiently to enhance service quality.
- Delivered high-quality results under tight deadlines with attention to detail.
- Improved vehicle presentation, contributing to customer satisfaction.
- Utilized tools effectively to maintain cleanliness and service excellence.
Sales Associate/ Customer Service
Ashley Home-store Furniture
05.2015 - 08.2016
- Arranged store displays to enhance visual appeal and drive customer engagement.
- Worked with team to boost store performance through shared best practices.
- Guided customers to find products and checked inventory across locations.
- Improved customer satisfaction by efficiently locating desired merchandise.
- Supported team efforts to achieve sales goals and enhance store operations.
Education
Associate of Applied Science - Psychology
CSU
Fresno, CA09.2025
Skills
- Conflict resolution
- Systematic office management
- Strategic leadership
- Revenue growth strategies
- Retail security management
- Proactive team member
- Achievement-focused
- Word processing
- Adept at prioritizing concurrent duties
- Written and oral communication skills
Affiliations
- CALIFORNIA SCHOLARSHIP FEDERATION - 3 years
- AVID (Advancement Via Individual Determination) - 6 years
- UPWARD BOUND -4 years
Timeline
Sales Associate
MACYS Retail
11.2022 - 06.2024
Guest Experience Leader
Mc Donalds
09.2020 - 08.2021
Cashier Team Lead
Dollar Tree Stores
01.2019 - 11.2020
Receptionist
Carlos's Barber & Beauty
10.2017 - 01.2019
Cashier
Shell Gas Station & Hand Car Wash
01.2017 - 09.2017
Sales Associate/ Customer Service
Ashley Home-store Furniture
05.2015 - 08.2016
Automotive Detailer
Manheim Auto Auction
02.2014 - 01.2017
Associate of Applied Science - Psychology
CSU
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