Mika Viray
Santa Cruz,CA
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
7
7
years of professional experience
Work History
Sales Associate
Little Red Door
Santa Cruz, CA
09.2024 - Current
- Provided exceptional customer service to enhance the shopping experience.
- Assisted customers in locating products, addressing inquiries, and providing product advice to enhance service.
- Welcomed customers upon entry to create a friendly atmosphere. and provided exceptional customer service.
- Processed sales transactions and handled cash register operations.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Trained new sales associates on procedures and product knowledge.
- Completed daily recovery tasks to maintain clean and organized areas, enhancing the shopping experience.
- Maintained cleanliness and organization of sales floor areas.
- Arranged new merchandise with signage and displays to attract customers and drive sales.
Accountants Assistant
Turlock Fruit Company
Turlock, CA
07.2025 - 09.2025
- Printed checks weekly for employee payroll, ensuring timely compensation.
- Managed invoice processing in IBM software, guaranteeing prompt payments.
- Streamlined accounts payable processes using IBM green screen software for accurate bill tracking.
- Managed accounts payable and receivable transactions efficiently.
- Communicated with vendors regarding billing inquiries and discrepancies.
- Collaborated with colleagues to improve teamwork and communication in accounting processes.
- Matched orders with invoices and recorded required information.
Seasonal Shipping Clerk
Turlock Fruit Company
Turlock, CA
07.2024 - 09.2024
- Managed time effectively, ensuring prompt check-in and check-out of trucks.
- Coordinated with team members to ensure timely loading and unloading of goods.
- Implemented multitasking strategies to manage simultaneous shipments effectively.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Prepared shipping documents, including labels and packing lists, for outbound orders.
- Maintained accurate shipping records using company software systems.
- Guided truck drivers to destinations, improving route efficiency.
- Assisted in training new employees on shipping procedures and safety protocols.
- Communicated with carriers regarding any delays in shipments or discrepancies between orders and actual deliveries.
Seasonal Employee
RAM Farms
Turlock, CA
09.2022 - 01.2023
- Guided customers in selecting pumpkin varieties and appropriate skate sizes to ensure satisfaction.
- Built strong relationships with colleagues and customers to improve overall service experience.
- Directed team members towards tasks during peak periods to optimize workflow efficiency.
- Maintained organized backroom storage areas to support efficient operations.
- Operated a cash register to process customer payments.
- Kept up-to-date on current promotions, policies, and procedures.
- Trained new employees on store policies and procedures.
Crew Member
Crumbl Cookies
Turlock, CA
07.2021 - 01.2022
- Guided customers in selecting cookie options and answered ingredient inquiries to enhance their experience.
- Assisted customers with orders and provided product recommendations for a positive experience.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Collaborated with team members to streamline production processes during busy shifts.
- Prepared cookies by rolling, portioning, and arranging them for baking.
- Adapted to weekly flavor changes while ensuring consistent cookie size and quality.
- Created attractive displays and organized products to improve store presentation.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Front Desk Position
Merafuentes Tac Kwon Do
Turlock, CA
04.2019 - 02.2020
- Addressed customer service inquiries regarding purchases and billing with precision.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with team members to prepare front desk for daily operations.
- Completed day-to-day duties accurately and efficiently.
- Managed paperwork for belt tests at training center.
- Organized inventory upon arrival of new products, enhancing product accessibility.
- Conducted weekly dusting and vacuuming to maintain cleanliness.
Education
Psychology B.A - Intensive Psychology
University of California
Santa Cruz, CA12-2026
High School Diploma -
Turlock High School
Turlock, CA06-2023
Skills
- Customer service
- Product recommendations
- Guest relations
- Contact follow-up
- Lead generation
- Written communication
- Inventory management
- Time management
- Multitasking strength
- Task prioritization
- Employee training
- Team collaboration
- Analytical skills
- Problem resolution
- Conflict resolution
- Written communication
- Composed demeanor
- Goal orientation
- Market analysis
- Client outreach
- Conflict resolution
Timeline
Accountants Assistant
Turlock Fruit Company
07.2025 - 09.2025
Sales Associate
Little Red Door
09.2024 - Current
Seasonal Shipping Clerk
Turlock Fruit Company
07.2024 - 09.2024
Seasonal Employee
RAM Farms
09.2022 - 01.2023
Crew Member
Crumbl Cookies
07.2021 - 01.2022
Front Desk Position
Merafuentes Tac Kwon Do
04.2019 - 02.2020
Psychology B.A - Intensive Psychology
University of California
High School Diploma -
Turlock High School