Erica Swarts
Bakersfield,California
Summary
Licensed Massage Therapist with excellent verbal communication and customer service skills.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Hardworking employee with customer service, multitasking and time management abilities.
Overview
34
34
years of professional experience
Work History
Transportation Dispatcher
Bakersfield Memorial Hospital
Bakersfield, CA
08.1992 - 05.2001
- Received, log and prioritize calls.
- Dispatch calls to internal transporters and outside couriers.
- Confirm accuracy of schedules and make necessary adjustments.
- Take customer service complaints and requests.
- Proficient in Service Master management Program, CTD
Scheduling Coordinator
Furniture Rescue
Rancho Cordova, CA
05.2001 - 01.2003
- Made outgoing and received incoming scheduling, and rescheduling calls.
- Added new customers into the computer stym.
- routed calls for up to six Technicians from Merced to San Rosa, using Map Quest.
Uber Driver
Uber
Bakersfield, CA
07.2016 - 06.2017
- Delivered goods and services to customers on time and in excellent condition.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Documented daily mileage, gas and other data.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Picked up clients from specific locations to transport and drop off at destinations.
Private Home Caregiver
Private Care
Bakersfield, CA
02.2013 - Current
- Assisted with bathing, dressing, and personal care needs.
- Supported better mood and daily function through compassionate care.
- Transported clients to grocery stores, medical appointments, and errands.
- Monitored patients for changes in physical, emotional, mental, or behavioral condition and signs of injury.
- Administered medications according to care plan and instructions.
- Used safe lifting and transferring methods to move residents.
- Promoted safe, positive living conditions by sharing concerns and challenges with family and staff.
- Encouraged residents to take part in activities of daily living and maintain personal dignity.
- Helped clients move in and out of beds and wheelchairs.
- Supported clients with good personal hygiene.
- Built trust and rapport with clients and loved ones.
- Kept client spaces clean by wiping surfaces and washing clothes and dishes.
- Prepared healthy meals and snacks and assisted with eating when needed.
- Documented client status, progress, and challenges in logbooks and reports.
Massage Therapist
Self
Bakersfield, CA
05.2004 - present
- Performed therapeutic, prenatal, deep tissue and Swedish massage on clients.
- Scheduled and confirmed appointments.
- Updated reports and daily logs for permanent files.
- Created and provided marketing material to meet business needs.
- Basic Bookkeeping, filing, invoices, receiving and documenting payments, tax preparation, preparing deposits and balance accounts.
Education
North High School
Bakersfield, CA06.1992
Child Development
Bakersfield College
Bakersfield, CAMassage
Massage Training Institute
Bakersfield, CA04.2004
Skills
- Social Skills
- Customer Service
- Multitask
Timeline
Uber Driver
Uber
07.2016 - 06.2017
Private Home Caregiver
Private Care
02.2013 - Current
Massage Therapist
Self
05.2004 - present
Scheduling Coordinator
Furniture Rescue
05.2001 - 01.2003
Transportation Dispatcher
Bakersfield Memorial Hospital
08.1992 - 05.2001
Massage
Massage Training Institute
Child Development
Bakersfield College
North High School