Overview
Work History
Education
Awards
Volunteer Experience
Timeline
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Erica (Tabano) Pinjuv

Reno,NV

Overview

12
12
years of professional experience

Work History

General Manager

Club Pilates
10.2022 - Current
  • Drives membership sales and customer service efforts, Works harmoniously with clients and the general public fostering a positive environment and strong community relations while managing a team of sales representatives and instructors, overseeing their recruitment and training
  • Leads marketing initiatives, including local events and social media campaigns, to build brand awareness and generate new leads
  • Coordinates studio operations, maintain high standards of cleanliness, and ensure upkeep of equipment, upholding the organization's policies and procedures.

Sales Representative

River City Logistics
01.2022 - 10.2022
  • Built and expanded client relationships, enhancing account retention and revenue generation through excellent customer service and account management
  • Conducted market analysis and engaged in strategic outreach to secure new business, leveraging River City's shipping services to meet prospective client needs
  • Delivered sales presentations to potential clients, both remotely and in person, effectively communicating tailored shipping solutions and negotiating terms with key stakeholders
  • Collaborated closely with the Operations team to ensure seamless service delivery and resolve customer issues, contributing to favorable profit/loss outcomes and adherence to sales and margin goals.

Retail Store Manager

Custom Ink
07.2020 - 01.2022
  • Managed the establishment and growth of Custom Ink's first standalone store team, enhancing community engagement and expanding the local market presence
  • Fostered a customer-centric atmosphere, leading to a cohesive team dedicated to delivering exceptional service and driving regional sales
  • Oversaw the development and performance of a dynamic sales team, consistently surpassing monthly sales targets through effective coaching and team motivation
  • Coordinated with cross-functional department heads to optimize team performance and employee engagement, while maintaining robust customer relationships through the Salesforce platform.

Sales Associate Manager

Custom Ink
02.2015 - 07.2020
  • Directed a team of 8-15 to surpass quarterly sales targets and inspire team to progress toward their individual development goals
  • Fostered a supportive culture that encouraged the development of growth mindsets and leadership skills within the team
  • Generated increased revenue through strategic improvements in the inbound phone sales process
  • Worked in partnership with organizational leaders to promote team engagement and employee retention, contributing to a cohesive work environment.

Lead Sales & Service Representative

Custom Ink
02.2013 - 02.2015
  • Played an integral role in growing the Reno sales team by assisting the Lead Sales Trainer in developing and delivering curriculum and training for ~100 new hires
  • Lead team of up to 8 sales representatives as an assistant to the team manager while balancing work as a Sales Representative.

Sales & Service Representative

Custom Ink
02.2012 - 02.2013
  • Worked with customers pre and post order through phone and email committed to providing a WOW experience while maintaining a balance of high quality, productivity and accuracy.

Education

Business Administration, Marketing -

University of Nevada, Reno
Reno, NV
05.2010

Business Administration School, USAC Study Abroad Program -

Università degli Studi di Torino
Torino, ITL
08.2010

Diploma -

Reno High School
Reno, NV
06.2006

Awards

  • Outstanding Young Alumna, Nevada Alumni Association Oct 2020
  • Presidential Points of Light

Volunteer Experience

Alumni Council Member, Nevada Alumni Association: November 2021 - Present

  • Serves as a University ambassador in the community, planning events, driving membership? volunteering at events and attending board meetings


President, Housing Corporation Board, Sigma Kappa Sorority: May 2015 - Present

  • Oversees the board of directors, management, budget, employees, vendors and operation of the chapter house,
  • Builds and maintains relationships with collegians, parents, national officers and University officials by providing the highest level of customer service to all stakeholders,
  • Lead/managed $1 million home purchase and renovation project


Past President, Young Alumni Chapter, Nevada Alumni Association: December 2020 - December 2021


President, Young Alumni Chapter, Nevada Alumni Association: December 2018 - December 2020

  • Led Board of Directors, representing the Chapter at community and university functions
  • Grew board by 60%, ensuring a positive growth trajectory
  • Expanded the largest endowment in the Nevada Alumni Association
  • Organized 2 Beer Fest events, raising $30,000+ for scholarships, with 3,000+ attendees,
  • Promoted Beer Fest events through local news and radio interviews, Spearheaded support for Nevada athletics, organizing social and philanthropy events for the chapter


Vice President of Marketing, Young Alumni Chapter, Nevada Alumni Association: 12/01/17, 12/01/18

  • Provides all public relations for the chapter for events and community involvement,
  • Manages all social media accounts and grew social media following,
  • Developed marketing strategy for the chapter's annual scholarship fundraiser, Beer Fest, Created social media content as well as flyers, posters and press releases for the event,
  • Represented the chapter promoting event in local news and radio interviews

Timeline

General Manager

Club Pilates
10.2022 - Current

Sales Representative

River City Logistics
01.2022 - 10.2022

Retail Store Manager

Custom Ink
07.2020 - 01.2022

Sales Associate Manager

Custom Ink
02.2015 - 07.2020

Lead Sales & Service Representative

Custom Ink
02.2013 - 02.2015

Sales & Service Representative

Custom Ink
02.2012 - 02.2013

Business Administration, Marketing -

University of Nevada, Reno

Business Administration School, USAC Study Abroad Program -

Università degli Studi di Torino

Diploma -

Reno High School
Erica (Tabano) Pinjuv