Erica Tarter
Cedar Hill,MO
Summary
Dynamic manager with a proven track record at Applebee's, excelling in team leadership and customer service. Enhanced operational efficiency through effective budget control and conflict resolution, fostering a motivated workforce. Skilled in staff training and development, driving high-quality service delivery and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Manager
Applebees
08.2023 - 05.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Key Hourly
Applebee’s
06.2015 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Northwest High School
Cedar Hill, MO05.2011
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Shift scheduling
- Sales techniques
- Conflict resolution
- Budget control
Timeline
Manager
Applebees
08.2023 - 05.2025
Key Hourly
Applebee’s
06.2015 - 08.2023
Northwest High School
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