Open To Work
Erica Teegarden
Morning View
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Legal Account Resolution Specialist
Weltman Weinberg and Reis Co
Cincinnati
08.2025 - Current
- Assisted in the development of collection strategies for overdue accounts.
- Evaluated each customer's situation with fresh eye in order to develop most effective solution.
- Reviewed accounts with aging balances and contacted customers to review options.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Collaborated with legal teams to manage collections and compliance-related issues.
- Maintained accurate records of customer interactions, transactions, comments and complaints.
Customer Service Relations
Citibank
Florence
10.2023 - 09.2024
- Answered the constant flow of customer calls with minimal wait time
- Met customer call guidelines for service levels, handle time and productivity
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Investigated and resolved customer inquiries and complaints quickly
Customer Service Relations
RDI
11.2020 - 07.2023
- Answered constant flow of customer calls with minimal wait
- Met customer call guidelines for service levels, handle time and productivity
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Investigated and resolved customer inquiries and complaints quickly
- Maintained up-to-date knowledge of product and service changes
Customer Service/Cashier
Goodwill
11.2019 - 03.2020
- Greet customers to feel welcomed, important, and appreciated.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store
- Utilized POS system to handle customer cash and credit card transactions
- Counted money in drawers at the beginning and end of day
- Operated cash register to record transactions accurately and efficiently
Custom Section - Summary
Customer Service Representative with 5+ years in client satisfaction and loyalty. Demonstrating strong time management skills, team collaboration. Consistently exceeding performance targets and maintaining quality standards.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Legal Account Resolution Specialist - Weltman Weinberg and Reis Co
08.2025 - Current
Customer Service Relations - Citibank
10.2023 - 09.2024
Customer Service Relations - RDI
11.2020 - 07.2023
Customer Service/Cashier - Goodwill
11.2019 - 03.2020