SABRIN OTHMAN
Cleveland,OH
Summary
Facilitated high client satisfaction through attentive account management and creative UI development.,Enhanced web development capabilities by learning JavaScript and React frameworks.,Provided exceptional user experiences and applied technology to address complex challenges.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Legal Account Resolution Specialist
Weltman, Weinberg & Reis
Independence, OH
2025 - Current
- Assisted in drafting letters to consumers or representatives to prompt payment of overdue accounts.
- Communicated with consumers and representatives via phone to identify reasons for late payments and seek resolution.
- Calculated payment plans and negotiated settlements while obtaining necessary approvals from supervisors or clients.
- Recorded financial status of consumers and tracked collection efforts through data entry updates.
- Engaged with consumers, their representatives, and attorneys to provide updates and gather required information.
- Collected information to process debit and check payments over the phone.
- Utilized online resources, public records, and credit reports to locate consumers or their assets.
- Determined subsequent actions on consumer files and monitored legal case filings for anticipated results.
- Conducted follow-ups to maximize all available options for debt recovery.
- Achieved daily targets for calls made and files processed.
- Managed accounts according to company policies and compliance requirements while adhering to established scripts.
- Approached interactions with consumers and external parties with professionalism and a focus on customer service while on monitored calls.
- Completed all mandatory training relevant to the role.
- Maintained regular and reliable attendance as a core function of the position.
- Performed additional duties as assigned.
Account Specialist
MetLife Legal Plans
Cleveland, OH
10.2023 - 04.2024
- Organized and maintained databases, calendars, and filing systems for efficient information retrieval.
- Leveraged advanced product knowledge to recommend solutions and troubleshoot service issues.
- Engaged with customers to assess needs and provide tailored solutions.
- Use Salesforce, Excel, IBMi, and renewal trackers for accurate communication records and data analysis.
- Prepared and presented utilization reports and financial documents to stakeholders.
Panel Relations Specialist
MetLife Legal Plans
Cleveland, OH
01.2022 - 10.2023
- Cultivated and maintained strong relationships with contracted attorneys.
- Addressed escalated issues from legal plan members and attorneys with professionalism.
- Made informed decisions under pressure to resolve inquiries regarding legal plan coverage.
- Maintained and updated data in Zendesk, IBMi, and Excel.
Client Service Representative
MetLife Legal Plans
Cleveland, OH
10.2021 - 01.2022
- Multitasked to address customer inquiries while providing focused attention.
- Updated customer data and managed account information accurately.
- Assisted plan members with website issues and gathered feedback for improvements.
- Verified eligibility and resolved inquiries in real-time.
Director of Advocacy
Yemeni American Merchant Association
Brooklyn, NY
08.2019 - 08.2021
- Evaluated community needs to adapt program offerings effectively.
- Led fundraising initiatives to enhance service delivery.
- Developed and facilitated training sessions on rights for community members in both English and Arabic.
Education
Bachelor of Science - Economics
John Jay College of Criminal Justice
New York City, NY05.2019
Skills
- Client relationship building
- Claims processing
- Goal-oriented mindset
- Documentation skills
- Data entry proficiency
- Inbound call management
- Business correspondence
Certification
- Full Stack Development Certification
- Case Western University Bootcamp Program (EDX) — January, 2025
LANGUAGES
Arabic (Native)
Timeline
Account Specialist
MetLife Legal Plans
10.2023 - 04.2024
Panel Relations Specialist
MetLife Legal Plans
01.2022 - 10.2023
Client Service Representative
MetLife Legal Plans
10.2021 - 01.2022
Director of Advocacy
Yemeni American Merchant Association
08.2019 - 08.2021
Bachelor of Science - Economics
John Jay College of Criminal Justice
Legal Account Resolution Specialist
Weltman, Weinberg & Reis
2025 - Current