Open To Work
Erica Teegarden
Florence,KY
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Legal Account Resolution Specialist
Weltman Weinberg and Reis Co LPA
Cincinnati, OH
08.2025 - Current
- Developed collection strategies to effectively manage overdue accounts.
- Maintained composure and professionalism during challenging customer interactions, ensuring service excellence.
- Collaborated with legal teams to ensure compliance and streamline collections processes.
- Accurately documented customer interactions to support seamless service.
Customer Service Relations
Citibank
Florence, KY
10.2023 - 09.2024
- Answered the constant flow of customer calls with minimal wait time
- Met customer call guidelines for service levels, handle time and productivity
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Investigated and resolved customer inquiries and complaints quickly
Customer Service Relations
RDI
11.2020 - 07.2023
- Answered constant flow of customer calls with minimal wait
- Met customer call guidelines for service levels, handle time and productivity
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Investigated and resolved customer inquiries and complaints quickly
- Maintained up-to-date knowledge of product and service changes
Education
High School Diploma -
Campbell County High School
Alexandria05-1989
Skills
Client relationship building
Data entry proficiency
Payment plan negotiation
Information gathering
Documentation
Inbound call management
Research
Debt collection
Active listening
Call center experience
Outbound calling
Account review
CUSTOM SECTION
Customer Service Representative with 5+ years in client satisfaction and loyalty. Demonstrating strong time management skills, team collaboration. Consistently exceeding performance targets and maintaining quality standards
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Legal Account Resolution Specialist
Weltman Weinberg and Reis Co LPA
08.2025 - Current
Customer Service Relations
Citibank
10.2023 - 09.2024
Customer Service Relations
RDI
11.2020 - 07.2023
High School Diploma -
Campbell County High School