Erica Tetrault
Palm Coast
Summary
Hardworking and reliable employee, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server/ Bartender
The Golden Lion Cafe
02.2023 - Current
- Provided prompt and friendly service to enhance guest experience.
- Learned menu items and daily specials to effectively communicate with guests.
- Handled cash transactions accurately and efficiently during busy shifts.
- Crafted innovative cocktail recipes, enhancing customer satisfaction and bar experience.
- Developed strong knowledge of beverage offerings, assisting customers with informed choices.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Olive Garden
11.2021 - 06.2023
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed food and beverage orders efficiently, ensuring timely delivery and quality standards.
- Assisted in resolving customer complaints promptly, maintaining positive dining experiences.
- Implemented upselling techniques, contributing to increased sales during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Chilis's Bar and Grill
08.2020 - 01.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Associate of Applied Science - Radiologic Technology
Keiser University
Daytona Beach, FL05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Safe food handling
- Food running
- High volume dining
Timeline
Server/ Bartender
The Golden Lion Cafe
02.2023 - Current
Server
Olive Garden
11.2021 - 06.2023
Server
Chilis's Bar and Grill
08.2020 - 01.2022
Associate of Applied Science - Radiologic Technology
Keiser University
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