Jessica Joiner
Mount Pleasant,TX
Summary
Proven track record in enhancing guest experiences and streamlining operations. Expert in hospitality service expertise and cash handling, achieving significant improvements in customer satisfaction and financial accuracy. Demonstrates exceptional customer service and a strong work ethic, ensuring operational excellence and guest engagement.
Overview
4
4
years of professional experience
Work History
Server/ Bartender
Wings over Mount Pleasant
Mount Pleasant, TX
11.2024 - 01.2026
- Assisted in training new server and bartenders.
- Informed customers of daily specials and signature menu items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Stocked service areas with supplies during slow periods.
- Cleaned tables and chairs to prepare dining area for next customers.
Server
La Finca
Gilmer, Texas
07.2024 - 11.2024
- Served food and beverages to patrons and immediately remedied issues with orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
Server/Bartender
Papa Nachos
Pittsburg, Texas
03.2022 - 06.2024
- Served food and beverages to patrons and confirmed complete orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
- Greeted guests and provided menus.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Trained new employees to perform duties.
- Worked effectively in team environments to make the workplace more productive.
- Created drinks for different seasons and holidays.
Education
High School Diploma - undefined
Winnsboro High School
Winnsboro, TXSkills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Hospitality service expertise
Cleanliness standards
Order Accuracy
Suggestive Selling
Timeline
Server/ Bartender
Wings over Mount Pleasant
11.2024 - 01.2026
Server
La Finca
07.2024 - 11.2024
Server/Bartender
Papa Nachos
03.2022 - 06.2024
High School Diploma - undefined
Winnsboro High School