Summary
Overview
Work History
Education
Skills
Timeline
Cashier
Erica Theriault

Erica Theriault

Columbia,CT

Summary

I started as a crew member and worked my way up to shift leader then promoted to AST Manager and then shortly after was given the store managers position for Tracey Donuts LLC in Storrs, CT. My Goals as store manager was to do my best with excelling in customer service and upsale products which hopefully would lead to high sales along with problem-solving when and if they arised. Enhanced customer satisfaction through effective conflict resolution and improved service protocols, leading to significant increases in customer loyalty. Skilled in multitasking and organization, I foster high-performing teams and optimize store operations for maximum profitability.

Overview

7
7
years of professional experience

Work History

AST Manager/ Store Manager

Tracey Donuts LLC
08.2018 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

AST Manager

Subway
03.2019 - 08.2021
  • Streamlined cast management processes by implementing efficient scheduling and communication strategies.
  • Implemented consistent performance evaluations for cast members to identify areas for improvement and track progress over time.
  • Maintained accurate records of cast attendance, punctuality, and availability to optimize scheduling efficiency.
  • Conducted thorough post-production evaluations, identifying successful strategies and areas of improvement for future projects.
  • Promoted a positive work environment by fostering open dialogue among cast members regarding ideas, concerns, or suggestions for improvement.
  • Enhanced overall production quality by closely monitoring cast performances and providing constructive feedback.
  • Applied quality control skills by inspecting cured products for defects, assigning grades and removing unacceptable items.
  • Checked over casting machines prior to start of each shift to identify and resolve any issues.

Education

High School Diploma - General

Cony High School
Augusta, Maine
05.2001

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Customer service management
  • Store operations

Timeline

AST Manager

Subway
03.2019 - 08.2021

AST Manager/ Store Manager

Tracey Donuts LLC
08.2018 - Current

High School Diploma - General

Cony High School

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