Erica Thomas
New Orleans,LA
Overview
6
6
years of professional experience
Work History
Full Time Team Associate
Walmart
Harvey, LA
06.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Created appealing displays for routine arrangements and special promotions.
- Learned all required tasks quickly to maximize performance.
- Guided customers in finding appropriate merchandise.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Part Time Associate
Hobby Lobby
Harvey, LA
06.2020 - 08.2022
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
Crew Lead
AMC Theatres Westbank Palace 16
Harvey, LA
10.2018 - 08.2019
- Collaborated with other Crew Leads to share best practices, driving continuous improvement across teams.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
Education
Southeastern Louisiana University
Hammond, LA12.2022
High School Diploma -
Edna Karr High School
New Orleans, LA05.2019
Skills
- Service Excellence
- Communication
- Social Skills
- Team Work
- Consistent
- Reliable
- Dependable
Awards
- Principal's Honor Roll
- Dean's List
- Associate of the month
Timeline
Full Time Team Associate
Walmart
06.2023 - Current
Part Time Associate
Hobby Lobby
06.2020 - 08.2022
Crew Lead
AMC Theatres Westbank Palace 16
10.2018 - 08.2019
Southeastern Louisiana University
High School Diploma -
Edna Karr High School