Erica Thompson
Winnsboro,LA
Summary
Adept at leading teams to success, I boosted sales and profitability at Gilley Enterprise through strategic operations management and fostering strong client relationships. My leadership and problem resolution skills enhanced team dynamics and customer satisfaction, showcasing my ability to drive positive outcomes in fast-paced environments.
Overview
9
9
years of professional experience
Work History
General Manager
Gilley Enterprise
08.2023 - Current
- Maintaining a 21% Labor overall
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Assisted in recruiting, hiring and training of team members.
Grocery Department Manager
Super 1 Foods
08.2022 - 06.2024
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Ensured compliance with food safety standards, maintaining high levels of quality control within 4 department.
- Maximized sales performance with effective inventory management and stock rotation practices.
Department Manager
Gilley Enterprise
03.2017 - 10.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Keeping food cost under a 3.5% on a monthly base
Cook
Sonic DriveIn
03.2015 - 04.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
GED -
Richland Parish High School
Tallulah01.2011
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Efficient multi-tasker
- Time Management
- Training and coaching
- Team Leadership
- Customer Relations
- Staff training/development
- Inventory Control
Timeline
General Manager
Gilley Enterprise
08.2023 - Current
Grocery Department Manager
Super 1 Foods
08.2022 - 06.2024
Department Manager
Gilley Enterprise
03.2017 - 10.2022
Cook
Sonic DriveIn
03.2015 - 04.2017
GED -
Richland Parish High School
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