Erica Tillman
Ocala,FL
Summary
At Publix, excelled as a Bakery Clerk by enhancing customer satisfaction and sales through expert food preparation and superior service. Leveraged bakery equipment knowledge and attention to detail to maintain high-quality standards, resulting in increased revenue. Demonstrated exceptional ability in balancing customer inquiries with meticulous sanitation procedures, ensuring a clean and inviting bakery environment.
Overview
1
1
year of professional experience
Work History
Bakery Clerk
Publix
07.2023 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Inspected goods to establish accurate pricing and labeling.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
Education
First Assembly Christian School
1827 NE 14th St, Ocala, FL 344702025
Skills
Customer Service
Food Preparation
Bakery equipment knowledge
Customer Satisfaction
Stocking and Shelving
Customer inquiries
Food Safety
Workplace Safety
Sanitation Procedures
Quality Assurance
Friendly and Helpful
Attention to Detail
Safety and Cleanliness Standards
Timeline
Bakery Clerk
Publix
07.2023 - Current
First Assembly Christian School