Erica Tipton
Strongsville,OH
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Detail-oriented Medical Receptionist with 3 year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
University Hospital - University Health System
Westlake, OH
01.2024 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Patient Service Representative
Cleveland Clinic
Beachwood, OH
03.2020 - 01.2024
- Answered incoming calls in a professional manner.
- Inputted patient demographic data into electronic health record system.
- Adhered to HIPAA regulations when handling confidential patient information.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled patient appointments and procedures.
PSE Clerk
United States Post Office
Cleveland, OH
11.2015 - 03.2020
- Organized mail into appropriate categories and sorted them according to post office regulations.
- Maintained accurate records of all incoming and outgoing mail items.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
Education
High School Diploma -
Charles F Brush High School
Lyndhurst, OH06-2007
Some College (No Degree) - Fashion Merchandising
The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FLSkills
- Mail Management
- Medical Terminology
- Billing support
- Medical Billing
- HIPAA Compliance
- Insurance Verification
- Microsoft Office
- Front Desk Operations
- Documentation
Timeline
Medical Receptionist
University Hospital - University Health System
01.2024 - Current
Patient Service Representative
Cleveland Clinic
03.2020 - 01.2024
PSE Clerk
United States Post Office
11.2015 - 03.2020
High School Diploma -
Charles F Brush High School
Some College (No Degree) - Fashion Merchandising
The Art Institute of Fort Lauderdale Inc
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