Erica Torres

Senior Account Manager | 2024–2026

• Managed key client accounts by developing customized account plans that strengthened relationships, improved customer satisfaction, and supported revenue growth.
  
• Developed an automated “Actuals Uploader” that eliminated hundreds of manual clicks, reduced shipment processing time by 75%, and significantly increased processing capacity.
  
• Created a shared customer tracking tool that centralized account ownership, contact details, billing preferences, and sales alignment, improving team visibility and efficiency.
  
• Mentored and supported junior account managers, improving team efficiency and service consistency.
  Partnered cross-functionally with sales to deliver customer-focused solutions and support account growth.

Account Manager | 2023–2024

• Served as primary point of contact for customer communication, issue resolution, and relationship management.
  
• Coordinated with internal operations teams to ensure timely service delivery and alignment with client expectations.
  
• Tracked and reported daily load counts by commodity to assess operational performance and identify trends.

AG Dispatcher | 2021–2022

• Coordinated daily logistics, scheduling pickups and deliveries for drivers and equipment.
  
• Acted as liaison between drivers and customers, providing routing details and real-time updates.
  
• Prepared and maintained operational documentation, including sales orders and bills of lading.
  
• Collected and processed carrier paperwork while accurately entering load data into internal systems.

Transportation Supervisor- Routing | 2015–2021

• Routed and released daily warehouse work assignments for 250+ employees, ensuring accurate workload distribution within strict routing time constraints.
• Led routing operations for grocery, frozen, produce, meat, and perishable freight supporting 285+ stores across Northern California and Nevada.
• Supported stores with emergency orders to prevent out-of-stock situations and routed floor-count recovery loads for pallets that missed scheduled trailers
• Created a routing schedule to support cross-dock produce and dairy operations, coordinating with an external milk facility to ensure trailers were loaded per warehouse sequencing requirements.

Transportation Supervisor- Dispatch| 2011–2015

• Supervised transportation operations and dispatch staff to ensure compliance with distribution center, safety, and regulatory standards.
• Coordinated deliveries, back hauls, and warehouse alignment to maintain delivery quality and on-time performance.
• Optimized trailer utilization and controlled costs by managing backhaul scheduling.
• Built strong relationships with store management through proactive communication and issue resolution

Warehouse Clerk| 2009–2011

• Supported shipping, billing, and warehouse operations.

• Accountability of unit property and maintain hand receipts down to the lowest level. Responsible for incoming supplies or unit transfers.
• Prepare documentation for ordering new stock items. Guide, teach and mentor subordinate soldiers through hands on training.
• Supervised supply operations, coordinating logistics for deployment and mission readiness.

• Responsible for processing over 500 million dollars of equipment at the Taji National Depot. Advised an Iraqi Lieutenant Colonel on numerous issues and was solely responsible for the professional development of two Iraqi Master Sergeants.
• Served as the primary assessor for the Iraqi Competency Development Program, a vital component in the transition of the National Depot to Iraqi control.
• Had over 500 hours of drive time on the 4,000 pound forklifts loading orders for shipment out of the National Depot.
• Responsible for the housekeeping and safety for over 20 warehouses.