Erica Trigo
Chicopee,MA
Summary
Energetic, Detail Oriented Office Associate known for having great organizational skills. Gifted at working with all types of customers and vendors. Looking for a new role where hard work and dedication will be highly valued, as that is what I provide to my workplace.
A motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly adapting to changes and drive company success.
Life happens and changes are part of that, however I am searching for a placement to stay and grow with a great company that is also striving to growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Accounts Specialist
Industrial Technical Services
Westfield, MA
08.2025 - 01.2026
- Detail Oriented Customer and Vendor service and Accounts Payable Specialist.
- Worked with QuickBooks desktop and Online, Mineral Tree, Paycom and Checkwriters, as well as all Microsoft programs.
- Managed accounts payable process, ensuring accurate and timely processing of invoices and payments
- Reviewed vendor invoices for accuracy, resolved discrepancies, and ensured proper coding and approval
- Maintained vendor records in the accounting system, including contact information and payment terms
- Reconciled vendor statements to ensure all invoices are accounted for and paid on time
- Generated financial reports related to accounts payable aging, cash flow projections, and expense analysis
- Implemented electronic invoicing system to streamline invoice processing workflow
- Utilized accounting software (e.g., QuickBooks) to accurately record financial transactions
- Participated in system upgrades or implementations related to accounts payable functionality
Accounts Payable Specialist
Notch Mechanical
Chicopee, MA
04.2024 - 08.2025
- Processed and verified invoices, purchase orders, and expense reports for accuracy and compliance with company policies
- Managed vendor relationships by resolving payment discrepancies, answering inquiries, and maintaining open lines of communication
- Performed monthly reconciliations of accounts payable transactions to ensure accurate financial reporting
- Maintained organized filing system for all accounts payable documents, ensuring easy retrieval when needed
- Developed strong knowledge of industry-specific accounting software (e.g., QuickBooks, SAP) to facilitate efficient invoice processing
- Processed weekly check payments for vendors
- Managed daily accounting emails and vendor invoices in paperless software
Office Manager
Dynamic Dock & Door
West Springfield, MA
11.2022 - 03.2024
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reviewed files and records to obtain information and respond to requests.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Coded invoices to maintain organized and accurate records.
- Handled high-volume invoice processing with minimal supervision.
- Prepared and updated vendor files, tax documents and insurance information.
- Managed accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Reconciled ledger to validate payments accounted for and accurately posted.
- Entered, posted and scanned accounts receivable documents into accounting software.
- Maintained and updated database for invoicing and accounting reconciliation.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Maintained up-to-date knowledge of federal, state, and local payroll tax laws to ensure compliance.
- Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department and division transfers.
- Processed and monitored sick pay, vacation pay, and other leave entitlements accurately.
Office Manager
Kerri S. Reed CPA
West Springfield, MA
04.2020 - 12.2022
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Managed office inventory and placed new supply orders.
- Used judgment and initiative in handling confidential matters and requests.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Reviewed files and records to obtain information and respond to requests.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Processed garnishments, child supports, and levies in accordance with federal and state laws.
- Developed and maintained detailed payroll documentation and procedures guides.
- Maintained up-to-date knowledge of federal, state, and local payroll tax laws to ensure compliance.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing, and collections.
- Reconciled vendor statements to assist in monthly closings.
Accounting Specialist
J. Polep Distribution
Chicopee, MA
02.2015 - 05.2020
- Coordinated with the sales and customer service departments to resolve billing disputes.
- Summarized receivables by maintaining invoice accounts and coordinated monthly transfers to accounts receivable accounts.
- Completed daily accounts receivable ledger reconciliations.
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' and payables data.
- Managed AP and AR operations, coordinating staff workflows and reviewing completed work to reduce errors.
- Coded invoices to maintain organized and accurate records.
- Handled high-volume invoice processing with minimal supervision.
- Prepared and printed checks, ACH payments, bank transfers daily.
Education
Associate's degree -
Bachelor's degree - finance
Bachelor's degree - accounting
Bachelor's degree - undefined
Business Associate of Applied Science - undefined
Holyoke Community College
Holyoke, MAMedical Technology - Certified Medical Assistant
Porter And Chester
Chicopee, MA10.2016
Accounting And Finance Accounting - Associates
Springfield Technical Community College
Springfield, MA06.2000
Skills
- Organizational skills- Detail Oriented
- Customer Service and Phone Etiquette
- Finance experience within services industry
- Invoice preparation and 2 and 3 way matching, data entry
- Process improvement
- Bookkeeping for tax purposes
- Financial data management
- Manufacturing company experience
- Customer service -Payroll processing
- Office Management
- Financial data reconciliation
- Wage calculation
- Financial statement preparation
- Small and large business experience
- Accounting
- Personnel records management
- Billing Payroll and budgeting
- Construction administrative experience
- Microsoft Programs
- Data entry
- Financial audit support
- Credit and collections
- Account Reconciliation
- Report preparation
- Filing
- Problem-solving
- Bookkeeping
- Payroll- Paychex, Checkwritters, Paycom, QuickBooks, Structshare, Mineral tree, Netsuite, QuickBooks online and desktop, Buildertrend
- Multitasking
- Account management
- Deposits
- Financial concepts
- Microsoft Excel
- Payroll data entry
- Payroll processing
- HR compliance
- Office experience
- Organizational skills
- Clerical experience
- Financial reporting software
- Greeting customers
- Financial close processing
- Administrative experience
- Accounts payable and receivable management
- Time management
- ACH, Web, credit card and check payments
- Attention to detail
- Expense management
- Month-end close
- Vendor engagement
Certification
- Driver's License
- Certified Bookkeeper
Timeline
Accounts Specialist
Industrial Technical Services
08.2025 - 01.2026
Accounts Payable Specialist
Notch Mechanical
04.2024 - 08.2025
Office Manager
Dynamic Dock & Door
11.2022 - 03.2024
Office Manager
Kerri S. Reed CPA
04.2020 - 12.2022
Accounting Specialist
J. Polep Distribution
02.2015 - 05.2020
Bachelor's degree - finance
Bachelor's degree - accounting
Bachelor's degree - undefined
Business Associate of Applied Science - undefined
Holyoke Community College
Accounting And Finance Accounting - Associates
Springfield Technical Community College
Associate's degree -
Medical Technology - Certified Medical Assistant
Porter And Chester