Erica Truesdale
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Family Dollar
12.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Logistics Specialist
Amazon
03.2023 - 07.2023
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Team Leader
Epiq Global
02.2022 - 03.2023
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Customer Service Representative
Progressive
10.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Banker
Wells Fargo
04.2019 - 11.2020
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Opened, closed and updated accounts for customers.
- Provided advice on different bank products and financial options.
- Balanced teller drawers and ATM cash.
Cashier Team Lead
Walmart
06.2017 - 10.2019
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
Navigator
Concentrix
03.2018 - 04.2019
- Met with other crew members to plan missions prior to flight and review results following completion.
- Practiced and drilled for numerous wartime and peacetime emergency situations requiring rapid response.
- Attained detailed weather reports prior to planning flights.
- Photographed specific areas of interest for intelligence purposes.
Restaurant Team Member
McDonald's Restaurant
03.2015 - 02.2017
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO06.2026
High School Diploma -
Penn Foster College
Scottsdale, AZ03.2019
Skills
- Efficient and Detail-Oriented
- Upselling Products and Services
- Call Documentation
- Interpretation and Translation Services
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Customer Service and Engagement
- Problem-Solving
- Inventory Control
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
Timeline
Assistant Store Manager
Family Dollar
12.2023 - Current
Logistics Specialist
Amazon
03.2023 - 07.2023
Team Leader
Epiq Global
02.2022 - 03.2023
Customer Service Representative
Progressive
10.2021 - 03.2022
Banker
Wells Fargo
04.2019 - 11.2020
Navigator
Concentrix
03.2018 - 04.2019
Cashier Team Lead
Walmart
06.2017 - 10.2019
Restaurant Team Member
McDonald's Restaurant
03.2015 - 02.2017
Bachelor of Science - Business Administration And Management
Colorado Technical University
High School Diploma -
Penn Foster College
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