Erica Turner
Tulsa
Summary
Dynamic professional with a strong background in customer service at QuikTrip, excelling in multitasking and relationship building. Proven ability to enhance customer satisfaction through compassionate communication and effective problem resolution. Skilled in positive client experiences.
Overview
8
8
years of professional experience
Work History
Clerk
QuikTrip
08.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
Receptionist
Cathy’s Critter Cuts
01.2017 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
Associate Degree In Nursing - Nursing
Oklahoma State University Institution of Technolog
Okmulgee, OKAssociate In Science - Psychology
Murray State College
Tishomingo05.2022
Skills
- Patient care
- Clinical documentation
- Medical terminology
- Compassionate communication
- Multitasking abilities
- Time management
- Customer satisfaction
- Relationship building
Timeline
Clerk
QuikTrip
08.2023 - Current
Receptionist
Cathy’s Critter Cuts
01.2017 - 08.2023
Associate Degree In Nursing - Nursing
Oklahoma State University Institution of Technolog
Associate In Science - Psychology
Murray State College
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