Summary
Overview
Work History
Education
Skills
References
Timeline
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Erica Vanderlaan

Las Vegas,NV

Summary

A reliable server/cocktail waitress seeking a position in a reputable environment, where I can utilize my skills to provide exceptional customer service. Customer service driven mentality with over 9 years of experience. Ability to work in a fast-paced, high volume environment and work well under pressure.

Overview

6
6
years of professional experience

Work History

Bottle Service Waitress

Temple Lounge
02.2023 - 01.2024
  • Guided guests to their sections and took beverage orders
  • Delivered bottles to tables and poured cocktails and shots at the table.
  • Ensured tables were fully stocked with glasses, garnishes, drink mixers and napkins.
  • Maintained customer satisfaction with timely table check-ins to assess beverage needs.
  • Increased sales significantly by upselling higher-end products to guests.
  • Displayed enthusiasm and promoted excellent service to guests, successfully increasing referrals, and walk-in business.
  • Maintained a fast paced work ethic in large crowds.

Server/ Cocktail Server

Wild Rose Eatery & Bar
08.2023 - 02.2024
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Greeted guests, took food and beverage orders and delivered to tables in a timely order.
  • Efficiently and accurately took orders for bottles, while preparing cocktails at the table, as well as chilled and mixed shots.
  • Provided food and drink recommendations to guests.


Server

Eureka
06.2022 - 01.2024
  • Greeted guests, took food and beverage orders and delivered to tables in a timely order.
  • Worked with POS system to place orders, manage bills, and cash handling.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Adhered to proper food handling procedures and safety guidelines.


Orthodontic Assistant

Pediatric Dentistry of Los Altos
11.2017 - 02.2024


  • Poured and shaped molds from impressions and trimmed molds in grinder.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Took x-rays, photographs, and impressions of patients' teeth and mouth.
  • Assisting chairside.

Server

Bills Cafe
04.2021 - 06.2022
  • Welcomed guests, provided menus and informed guests of promotions and daily specials
  • Preparing appetizers and desserts for guests
  • Delivering food and drinks in a timely manner
  • Maintaining a cleanly work environment, setting up and breaking down of tables
  • Executed exceptional customer service.

Education

Washington High School
Fremont, CA

Foothill College- Undergrad
Los Altos, CA

Skills

  • Exceptional customer service
  • Transactions and Cash Handling
  • High-volume dining
  • Food handling
  • High Energy and Stamina
  • Food and Beverage Service
  • Strong Work Ethic
  • Valid Health and TAM cards
  • POS knowledge
  • Multitasking Abilities

References

available upon request

Timeline

Server/ Cocktail Server

Wild Rose Eatery & Bar
08.2023 - 02.2024

Bottle Service Waitress

Temple Lounge
02.2023 - 01.2024

Server

Eureka
06.2022 - 01.2024

Server

Bills Cafe
04.2021 - 06.2022

Orthodontic Assistant

Pediatric Dentistry of Los Altos
11.2017 - 02.2024

Washington High School

Foothill College- Undergrad

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Erica Vanderlaan