Erica Nicole Velez
Portland
Summary
Dedicated Bilingual Certified Nursing Assistant with experience in direct patient care and medical documentation. Administrative professional with payroll, HR, and accounting experience. Known for reliability and delivering consistent results in dynamic environments.
Overview
6
6
years of professional experience
Work History
Certified Nursing Assistant
Nursa/ Clipboard Health
02.2023 - Current
- Collaborated with nursing staff to implement care plans for individual patient needs.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Documented patient progress and care provided in electronic health records accurately.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Monitored patient vital signs and reported changes to healthcare team promptly.
Administrative Support Specialist
Pacifica Senior Living/ Marquis Mill Park
12.2019 - 01.2023
- Managed office correspondence, maintaining professionalism and confidentiality in communications.
- Trained new administrative staff on office procedures and software applications to ensure smooth onboarding.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Processed payroll for over 80 employees, ensuring accuracy and timeliness of payments.
- Collaborated with finance team to reconcile payroll accounts and address any variances.
- Coordinated onboarding processes, ensuring seamless integration of new hires into organizational culture.
- Developed and maintained HR policies and procedures.
- Responded to employee inquiries regarding benefits and other HR topics.
- Processed invoices and managed accounts payable, ensuring timely payments and accurate record-keeping.
Education
Certified Nursing Assistant II - Nursing
Clackamas Community College
Oregon City, OR05-2020
Certified Nursing Assistant I - Nursing
Marquis Companies
Tualatin, OR12-2019
Skills
- HIPAA compliance
- Reliable team player
- Medical documentation and charting
- Healthcare ethics
- Medical records management
- Cultural Competence
- Office administration
- Time management
- File organization
- Strong problem solver
- Accounts payable
- Payroll administration experience
- Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Certified Nursing Assistant
Nursa/ Clipboard Health
02.2023 - Current
Administrative Support Specialist
Pacifica Senior Living/ Marquis Mill Park
12.2019 - 01.2023
Certified Nursing Assistant II - Nursing
Clackamas Community College
Certified Nursing Assistant I - Nursing
Marquis Companies
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