Summary
Overview
Work History
Education
Skills
Timeline
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Erica Verner

Chicago,IL

Summary

Experienced professional with a proven track record in delivering exceptional customer service, managing complex projects, and providing strong administrative support. Adept at creating efficient processes, leading teams, and enhancing client satisfaction through strategic planning and effective communication.

Overview

8
8
years of professional experience

Work History

Uber Partner

Uber Technologies Inc.
10.2016 - Current
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Displayed adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times.
  • Followed company guidelines and policies when interacting with passengers.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.

Associate Career Coach

E&ES
06.2023 - 02.2024
  • Provided personalized career coaching and guidance, assisting individuals in achieving their employment goals.
  • Created a new customer 5-point cycle utilizing Microsoft excel, Google forms, Google drive, and email, which promoted a 100% efficiency rate and reduced customer complaints by 95%.
  • Developed tailored competencies and performance standards to drive client success in various career paths.
  • Conducted needs assessments to identify performance gaps and implemented targeted learning solutions.

Project Manager

Ameliorated Wealth
06.2017 - 03.2021
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed multiple projects with a focus on social justice and mental health, ensuring alignment with objectives and deadlines
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.


Education

Associate of Arts in Psychology -

Harold Washington
12.2024

Project Management -

Google Coursera

Skills

  • Interpersonal skills
  • Problem Solving
  • Customer Service
  • Critical Thinking
  • Administrative Support
  • Computer: Troubleshooting (Entry), Computer Literacy
  • Operating System: Windows (7,8,10,11), MacOS
  • Languages: Ruby
  • Tools/IDE: Microsoft Office, Air Table, OneNote, Google Drive

Timeline

Associate Career Coach

E&ES
06.2023 - 02.2024

Project Manager

Ameliorated Wealth
06.2017 - 03.2021

Uber Partner

Uber Technologies Inc.
10.2016 - Current

Associate of Arts in Psychology -

Harold Washington

Project Management -

Google Coursera

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Erica Verner