Kelly Lynch
Ocala,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
37
37
years of professional experience
Work History
Uber Partner
Uber
Ocala, FL
03.2019 - Current
- Assure customers have safe travels to their destination in a timely manner.
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Filed accident reports as necessary if an incident occurred during a trip.
- Utilized GPS navigation systems to ensure timely arrival at destinations.
- Followed company policies and procedures related to driver conduct on the road.
- Communicated regularly with Uber support staff regarding any issues that arose during trips.
- Assisted passengers with loading luggage into the trunk of the car when needed.
- Accepted payment from customers through cash, credit cards, or mobile payments.
- Kept track of mileage driven for tax purposes using designated tracking software.
- Provided customer service by answering questions, providing recommendations, and responding to feedback.
- Managed customer complaints professionally and courteously.
- Monitored traffic conditions in order to plan the most efficient route for each passenger.
- Maintained cleanliness of interior and exterior of vehicle.
- Adhered to local driving laws while transporting passengers safely from point A to point B.
- Ensured proper operation of vehicle by inspecting tires, brakes, lights, oil levels, and other safety features prior to trips.
- Displayed excellent knowledge of city streets and landmarks in order to provide accurate directions.
- Organized vehicle maintenance and ensured it was up to date with all required certifications.
- Maintained valid driver's license at all times according to state regulations.
- Updated profile information regularly including availability status and vehicle details.
- Used advanced driving techniques to better improve time management and safety.
- Offered riders information about local attractions and restaurants.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Notified customers of delays to decrease calls to support.
- Drove passengers from pick-up points to deliver to destination.
- Achieved consistently high customer scores due to exceptional service.
- Balanced multiple priorities during peak hours to maximize earnings and efficiency.
- Adapted to varying traffic conditions and rerouted to maintain timely service.
- Upheld a professional demeanor and appearance, reinforcing the company's brand standards.
- Promoted additional services and discounts to passengers to enhance company loyalty.
- Collaborated with rideshare platform support teams to address any operational concerns.
- Provided excellent customer service, including assistance with luggage and answering queries about the local area.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Employed defensive driving techniques to ensure the safety of passengers and other road users.
- Monitored vehicle maintenance, scheduling regular service to prevent breakdowns.
- Managed efficient routes using GPS technology to minimize delays and maximize customer satisfaction.
- Fostered a welcoming environment, accommodating special requests when possible.
- Kept detailed records of rides, including times, distances, and earnings, for reporting purposes.
- Resolved customer issues promptly and professionally, ensuring a positive experience.
- Maintained high ratings from passengers for cleanliness, safety, and customer service.
- Educated passengers on the rideshare app features, promoting a seamless experience.
- Utilized feedback from passengers to improve service and address any shortcomings.
- Handled cash and electronic payments, providing accurate change and processing transactions securely.
- Safely transported passengers to their destinations, adhering to traffic laws and safety regulations.
- Leveraged local knowledge to recommend destinations, dining, and entertainment options to passengers.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Conducted daily vehicle inspections to ensure operational safety and comfort.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
- Followed regular schedule of pickups for individual customers and groups.
- Inspected vehicle and personally handled routine upkeep.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Complied with traffic regulations to safely operate vehicles.
- Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
- Completed accident reports and delivered to supervisor.
- Drove shuttle buses, limousines or company cars to transport passengers.
- Arranged to pick up customers or groups.
- Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
- Delivered or picked up mail and packages for customers or employees.
- Followed safety regulations and state laws governing vehicle operation.
- Operated vehicles with specialized equipment to transport and secure passengers with special needs.
- Responded to medical emergencies with calm mindset to smoothly render aid and determine need for advanced medical care.
Delivery Driver
Papa John's Pizza
Seffner, Florida
03.2013 - 02.2018
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Verified accuracy of items loaded onto truck against shipping documents.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Maintained accurate records of goods delivered and collected payments as required.
- Monitored fuel level throughout shift and refueled when necessary.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Checked tires for proper inflation before leaving on each route.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Surety Agent
Big Trouble Bail Bonds II LLC
Ft. Pierce, Florida
08.2008 - 10.2010
- Facilitated communication between various stakeholders involved in a project such as owners and developers, contractors and subcontractors.
- Ensured all contractual requirements were met prior to issuing a bond.
- Negotiated terms of contracts between the principal and obligee.
- Analyzed financial statements of potential clients to assess their creditworthiness and determine bond eligibility.
- Researched legal precedents relating to surety law as needed.
- Interpreted state statutes and regulations pertaining to surety law in order provide advice or direction when needed.
- Assisted underwriters in determining appropriate risk levels for each client based on experience, financial strength, liquidity ratios, working capital ratios.
- Advised clients on how best to manage risk associated with their projects in order to reduce chances of defaulting on payments or breaching contract obligations.
Customer Service Representative
UPS Customer Center
Boynton Beach, Florida
05.1995 - 12.2003
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Implemented innovative methods for streamlining the customer service process.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Deli Clerk
Publix
West Palm Beach, Florida
05.1987 - 03.1995
- Greeted customers in a friendly and professional manner.
- Rotated product on shelves to ensure freshness.
- Offered suggestions for additional items that would complement customer's order selections.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Prepared all food orders according to customer specifications.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Maintained cleanliness of the deli area and equipment.
- Provided accurate pricing information when requested by customers.
- Assisted customers with selecting products from the deli case or menu board.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Inspected labels on deli products to verify accuracy of pricing.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
Education
GED -
John I. Leonard High School
Greenacres, FL05-1995
Some College (No Degree) - Insurance III
University of Central Florida
Orlando, FLSkills
- Route Planning
- Vehicle Maintenance
- Situational Awareness
- Punctuality
Experience with teenagers and situational stress Familiar with caring for children and housekeeping
- Safe Driving
- Schedule Management
- Time Management
- Customer Service
- Communication
- Defensive Driving
- Clean Driving Record
- GPS Navigation
- Communication and Interpersonal Skills
- Report Preparation
- Routine Vehicle Maintenance
- Map Reading
- Dependable and Trustworthy
- Traffic Laws and Regulations
- Schedule Coordination
- Efficiency and Time Management
- Customer Relationships
- Valid Driver's License
- Self Motivation
- Defensive Driving Practices
- Safety-focused
- Interpersonal Skills
- Strong safety history
- Interpersonal Communication
- Professionalism
- Behavior Management
- Transportation Logs
- Document Management
- Excellent Communication
- Licensing Requirements
- Problem-solving aptitude
- Strong Working Relationships
- Problem-Solving
- Payment Collection
- Customer-Oriented
- Passenger monitoring
- Goal Setting
- Reliability
- Security Monitoring
- Vehicle Inspection
- Organizational Skills
Timeline
Uber Partner
Uber
03.2019 - Current
Delivery Driver
Papa John's Pizza
03.2013 - 02.2018
Surety Agent
Big Trouble Bail Bonds II LLC
08.2008 - 10.2010
Customer Service Representative
UPS Customer Center
05.1995 - 12.2003
Deli Clerk
Publix
05.1987 - 03.1995
GED -
John I. Leonard High School
Some College (No Degree) - Insurance III
University of Central Florida