Erica Vetere

• Provide administrative, clerical and analytical support

• Review and study clerical and administrative work processes

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Exercise control over the salon’s calendar
• Respond to various inquiries
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Monitored staff performance and addressed issues.

• Scheduled appointments for clients, customers, and other visitors.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Performed data entry tasks into various computer systems accurately and promptly.
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• Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.

• Respond to various inquiries

• Greeted visitors, determined their needs and directed them to the appropriate personnel.
• Provided administrative support to staff members, including copying and scanning documents and filing paperwork
• Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
• Assisted customers with inquiries regarding their payment status or account balances.

• Performed waxing services, including facial hair removal and body waxing.
• Provided customized skin care treatments to clients based on their individual skin type and needs.
• Processed payments made by credit cards, gift cards, checks or cash accurately and efficiently.
• Provided excellent customer service during all interactions with customers.
• Assisted with scheduling appointments for clients and visitors.