Erica Villanueva
Coachella,CA
Summary
Dedicated medical assistant intern skilled in administering injections, conducting EKGs, and supporting healthcare providers. Known for a reliable, adaptable mindset and active listening, contributing to positive patient experiences and effective team collaboration.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Assistant Intern
Desert Oasis Healthcare Immediate Care
Palm Desert, CA
04.2026 - Current
- Vital signs
- EKG's
- Blood draws
- Administering injections
- Snellen chart
- Support healthcare providers during examinations, enhancing patient comfort and care quality.
- Maintained cleanliness and organization of examination rooms, adhering to health standards.
Medical Receptionist/ Tech Assistant
Eisenhower Imaging Center
Rancho Mirage, CA
11.2008 - 06.2016
- Provided compassionate customer service , creating a welcoming atmosphere for patients and their families.
- Managed patient check in and verification process efficiently.
- Assisted patients with inquiries, providing clear information regarding services and procedures.
- Processed upfront payments, co-pays and deductibles prior to medical procedures.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Contributed to a positive work environment by collaborating effectively with colleagues.
- Assisting technologists with helping patients before their exam and moving patients during and after exam.
- Enhanced patient experience by maintaining clean, organized reception area.
- Trained new staff on reception protocols, enhancing team efficiency.
- Maintained electronic medical records in compliance with HIPAA regulations and organizational standards.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Receptionist
Desert Orthopaedic Center
Rancho Mirage
01.2006 - 11.2008
- Managed patient check in and verification process efficiently.
- Coordinated patient scheduling using EHR system.
- Supported positive patient experience by offering assistance with filling out health forms.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Processed upfront payments, co-pays prior to being seen.
- Processed documentation via secure fax, scanned all medical records.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
Medical Assistant Certificate - Medical Assistant
RCOE School Of Career Education
Indio, Ca06-2026
Skills
- Vital signs
- EKG's
- Blood draw
- Snellen chart
- Wound care
- Administering injections
- Medical terminology
- Patient-focused care
- Reliable team player
- Adaptable mindset
- Compassionate
- Decision-making, Active listening
- Certified in CPR/AED
- Flexibility and adaptability
Certification
CPR/BLS
Timeline
Medical Assistant Intern
Desert Oasis Healthcare Immediate Care
04.2026 - Current
Medical Receptionist/ Tech Assistant
Eisenhower Imaging Center
11.2008 - 06.2016
Medical Receptionist
Desert Orthopaedic Center
01.2006 - 11.2008
Medical Assistant Certificate - Medical Assistant
RCOE School Of Career Education