ERICA WADE
Oakland,CA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
18
18
years of professional experience
Work History
Catering Delivery Driver
Wise Sons
Oakland
03.2021 - Current
- Developed effective customer service skills while interacting with clients during deliveries
- Delivered catering orders on time, ensuring that they were received in good condition upon arrival
- Displayed exceptional communication skills when providing updates to the catering team about deliveries
- Provided courteous assistance to customers with carrying catering items into their locations upon request.
In Home Support Services
IHSS Adult Services Program
Oakland
12.2016 - Current
- Provided assistance with daily activities such as bathing, dressing, grooming and meal preparation.
- Transported clients to medical appointments, shopping centers, recreational events or other destinations as required.
- Administered medications according to written instructions from physician or pharmacist.
- Contacted medical providers on behalf of clients to follow up on appointments.
Assistant Catering Manager
Dees Partners
Oakley
06.2006 - Current
- Coordinated with vendors to secure rental equipment and supplies required for events
- Maintained excellent communication with clients to ensure satisfaction throughout the entire planning process
- Created detailed plans for each event based on client's vision, budget and timeline
- Provided exceptional customer service by managing inquiries in a timely manner
- Set up and cleaned up events to assist caterers.
Education
Associate of Science - Ethnic Studies
Laney College
Oakland, CA05-2024
Associate of Science - African American Studies
Laney College
Oakland, CA05-2024
Associate in Arts (A.A.) - Social Science
Laney College
Oakland, CA12.2023
Associate in Science (A.S.) - Business Administration
Laney College
Oakland, CA12.2023
Bachelor of Arts - Ethnic Studies
California State University - East Bay
Hayward, CASkills
- Active Listening
- Problem Solving
- Customer Service
- Punctuality
- Time Management
- Food Handling
- Professionalism
- Order Verification
- Time management abilities
- Compassionate Caregiving
- Case management experience
- Schedule Management
- Patient Transport
References
References available upon request
Timeline
Catering Delivery Driver
Wise Sons
03.2021 - Current
In Home Support Services
IHSS Adult Services Program
12.2016 - Current
Assistant Catering Manager
Dees Partners
06.2006 - Current
Associate of Science - Ethnic Studies
Laney College
Associate of Science - African American Studies
Laney College
Associate in Arts (A.A.) - Social Science
Laney College
Associate in Science (A.S.) - Business Administration
Laney College
Bachelor of Arts - Ethnic Studies
California State University - East Bay
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