Erica Walker
Fort Smith,AR
Summary
Dedicated and compassionate medical assistant with 4 years of experience providing exceptional patient care in diverse healthcare settings. Proficient in administrative tasks, patient intake, and clinical procedures. Seeking to leverage my skills and expertise to contribute effectively to a dynamic medical team while bringing a positive morale to my environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Mercy Orthopedic Hospital
08.2020 - Current
- Empowered patients through education on self-management techniques for wound care and surgical sights specific to foot care.
- Assist physician with all procedures and patient exams.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Proficient at utilizing Epic and EHR.
- Managing surgery schedules for physicians.
Customer Service Representative
Sykes Enterprises
04.2020 - 08.2020
- Created and maintained detailed database to develop promotional sales.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Service client accounts for the Bank of America.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolve any customer complaints or issues with partnered companies.
Hostess
The Egg
12.2019 - 03.2020
- Seated patrons based on guest preferences and seating availability.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
- Answered customer questions about hours, seating, and menu information.
Retail Associate
Burlington Coat Factory
06.2019 - 01.2020
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
Education
High School Diploma -
Northside Highschool
Fort Smith, AR05.2018
Skills
- pH testing
- Certified in CPR/AED
- Resource Management
- Patient interviewing
- Physician Scheduling
- Examination Preparation
- Data Entry
- Needs assessments
- Quality Control
- EMR / EHR
- Medical Assistant (RMA)
Certification
- RMA - Registered Medical Assistant
References
Available upon request.
Timeline
Medical Assistant
Mercy Orthopedic Hospital
08.2020 - Current
Customer Service Representative
Sykes Enterprises
04.2020 - 08.2020
Hostess
The Egg
12.2019 - 03.2020
Retail Associate
Burlington Coat Factory
06.2019 - 01.2020
High School Diploma -
Northside Highschool
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