Erica Walker
La Mesa,California
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
9
9
years of professional experience
Work History
Service and Warranty Coordinator
PIRCH
Vista, CA
10.2022 - Current
- Coordinated warranty claims between customers and vendors to ensure timely resolution of issues.
- Investigated warranty discrepancies with manufacturers or suppliers for replacement or repair of defective products.
- Researched customer complaints to identify root cause of problems and determine best course of action for resolution.
- Responded to customer inquiries regarding product warranties via telephone, email, or in person.
- Process quotes and orders in PIRCH systems
- Process service-related returns and allocate credits for new service orders
Educator
Lululemon
Del Mar, CA
10.2019 - Current
- Provided exceptional customer service by engaging with customers to understand their needs and recommend appropriate products to enhance their active lifestyle.
- Demonstrated in-depth knowledge of Lululemon's product offerings, including technical specifications, fabric technology, and design features, to effectively assist customers in making informed purchasing decisions.
- Acted as a brand ambassador by embodying Lululemon's core values and promoting a positive and inclusive store environment.
- Contributed to achieving sales targets by actively participating in product knowledge training sessions and utilizing effective selling techniques.
- Collaborated with team members to uphold store standards and implement strategies to optimize operational efficiency.
- Assisted in inventory management tasks, such as receiving shipments, conducting stock counts, and updating product availability in the system.
Administrative Coordinator
Main Street Optometry
Culver City, CA
12.2018 - 10.2022
- Hands-on experience in handling customer interactions and reception area in a medical office setting
- Profound knowledge of optometry terminology and general eye testing procedures
- Outstanding knowledge of telephone etiquette, appointment scheduling, and recordkeeping practices
- Familiarity with patient billing and insurance authorization procedures
- Ability to preserve the confidentiality of all patient-related information
- Ability to operate computers and other standard office equipment
Front Desk/Technician
US Cryotherapy
Redondo Beach, CA
07.2018 - 09.2019
- Establish community partnerships.
- Promote and ensure exceptional customer service
- Management of equipment/systems
Electrical CAD Drafter
Joint Water Pollution Control Plant
El Segundo, CA
01.2018 - 06.2018
- Used MicroStation to draft 3D electrical system designs, including creating site plans, floor plans, elevations, sections, wiring diagrams and flowcharts, and schedules
- Assisted in the process to bring documents from schematic design to construction documents
- Submitted cost analysis for projected upgrades and propose bill of materials for construction cost
Civil CAD Drafter
Sener Engineering & Systems Inc.
Los Angeles, CA
10.2016 - 03.2017
- Assisted the engineering design team and managers in preparing submittal drawings on railways (including civil drainage, bridge crossings, tunnels, electrical and access roads) from schematic design to construction documents
- EXAMPLES OF WORK:
▪ California High-Speed Rail Construction Package 4
▪ California High-Speed Rail Palmdale to Burbank Project Section - Used MicroStation and ProjectWise to prepare exhibits for coordination and discussion meetings and participated in coordination meetings and discussions
Geographic Information Systems/CAD Drafter
CCI Systems Inc.
West Covina, CA
02.2015 - 10.2016
- Used MicroStation and AutoCAD to draft aerial and underground coaxial routes, fiber system maps, and Wi-Fi plant data for construction purposes
- Drafted telecommunication systems plans and updated associated database information
- Developed quality control measures that address project vulnerabilities and scope of work
- Designed and drafted new communication extensions utilizing MicroStation for commercial and residential buildings
Education
Bachelor of Science - Project Management
ITT Technical Institute
Torrance, CA03-2016
Associate of Science - Computer Drafting And Design
ITT Technical Institute
Torrance, CA03-2015
Skills
- Enjoys working and connecting with, understanding, and helping guests
- Enthusiastic about one’s own work; looks for ways to make work fun and engaging
- Decision-making and conflict resolution
- Accepts responsibility/accountability for actions; is dependable
- Creates/supports an inclusive environment that
values/celebrates differences - Able to learn new concepts quickly and adapt to a fast-moving environment
- Proficient with Microsoft Word, Excel, and PowerPoint
- Proficient in identifying potential risks, analyzing their impact, and implementing proactive measures to mitigate and manage risks effectively, ensuring operational continuity and safeguarding organizational assets
Timeline
Service and Warranty Coordinator
PIRCH
10.2022 - Current
Educator
Lululemon
10.2019 - Current
Administrative Coordinator
Main Street Optometry
12.2018 - 10.2022
Front Desk/Technician
US Cryotherapy
07.2018 - 09.2019
Electrical CAD Drafter
Joint Water Pollution Control Plant
01.2018 - 06.2018
Civil CAD Drafter
Sener Engineering & Systems Inc.
10.2016 - 03.2017
Geographic Information Systems/CAD Drafter
CCI Systems Inc.
02.2015 - 10.2016
Bachelor of Science - Project Management
ITT Technical Institute
Associate of Science - Computer Drafting And Design
ITT Technical Institute
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